Retail Strategy and Activation Specialist

Must be based within the M&T Bank footprint, specifically in or near Harrisburg, Lancaster, Chambersburg, or Altoona, PA.

Proven branch leadership experience with a strong emphasis on performance enablement and strategic execution. Skilled in coaching teams to exceed goals, implementing continuous feedback practices, and fostering a culture of growth, accountability, and high performance. Demonstrated success in developing and executing sales strategies, as well as designing tools and processes that align individual performance with organizational objectives—driving operational excellence, team engagement, and customer satisfaction.

Overview:

Support regional and market productivity through expert sales and service consultation with both Retail Leadership and field teams. Craft and execute dynamic strategies aimed at accelerating market growth, capitalizing on field feedback, reinforcing attainment of the Retail Performance objectives and measures, and driving community engagement.

Primary Responsibilities:

• Review and support performance, through reporting and observations, in your respective Retail Market and Regions to increase productivity and leverage areas of strength to enhance results.

• Consultant to the Regional Manager on Performance, providing recommendations for support through infrastructure tools and resources.

• Assist with implementation and influence activities/initiatives around areas of focus that lead to Retail Market growth.

• Partner with the Retail Strategy & Activation Manager on initiatives to implement in the respective Retail Market around determined areas of focus.

• Leverage and gaining helpful insight on the tools and resources to elevate Market growth and productivity.

• Bring forward change and education/communication to the Retail Regional Managers and Branch Teams for understanding. Ensure the teams are well prepared with the resources and tools needed for further communication to the branch teams.

• Participate as an active partner in Branch Manager meetings, Retail Market refresher sessions, Retail Regional Manager weekly performance calls acting as a subject matter expert for banker sales and service questions/needs. Actively dedicate time asking pinpointed questions that correspond to specific initiatives gathering insights/feedback.

• Conduct field visits centered around process in the branch to gain an understanding of where the field is in their knowledge and adoption of specific routines, performance activities, and community engagement, while providing best practices and recommendations

• Influence community engagement activities which lead to deepening and creating new relationships in the Market.

• Provide support around strategic initiative efforts that locally and bank wide reinforce, recognize, and celebrate the field.

• Provide support on specific major sponsorships for your respective Retail Market that elevate the brand while deepening relationships.

• Provide  support on dedicated meetings/projects/initiatives for your respective Retail Market as warranted.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Maintain  M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Completing other related duties as assigned.

Scope of Responsibilities:

The position utilizes multiple resources to assist branches and Retail Leadership with successful execution of revenue generating activities including Retail Performance Initiatives and Community Engagement Activities within the retail network. The position develops effective relationships with persons in all levels across various business lines and support areas. The position must efficiently manage multiple priorities with various deadlines.

Education and Experience Required:

Confident understanding of how to grow productivity utilizing the retail performance infrastructure, tools, processes, and reporting.

Education and Experience Preferred:

• Bachelor’s degree in business, Communications, related field, or equivalent work experience; or in lieu of a degree a minimum of four years’ work experience or equivalent.
• Minimum of five years proven and financial services
• Excellent project management, time management, negotiations, as well as written and verbal communication skills.
• Strong interpersonal skills and ability to interact professionally with all management levels.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Harrisburg, Pennsylvania, United States of America