Implementation Engineer @ Inovalon

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

The Implementation Engineer works with Inovalon and customer team members to define the objectives and requirements of the customer, support internal and customer system behavior and troubleshooting investigations, and roll out and implement new features and modules aligned to the roadmap.

Duties and Responsibilities:

Work with customer/end-users to gather and translate the business needs into detailed software requirements (Functional/Non-Functional, Integration and technical specifications);
Perform system analysis on software programs, applications, and web services/APIs, utilizing development tools, including potential source code and system configurations investigation, during analysis;
Lead and guide testing and troubleshooting of system features during implementation, including documenting defects, errors and solutions by performing RCA (Root Cause Analysis);
Become fluent in engineering process and maintain relationships with key technical subject matter experts;
Engage technology, product and operational experts as applicable to advise / create solution options that mitigate risks and ensure a successful solution roll-out;
Learn Platform Architecture, product, and integration capabilities and remain current on them;
Efficiently integrate new systems, features, modules, and applications with business operations and services;
Assess customer technology and operational constraints to identify gaps and risks;
Document process workflow, build and configure the system based on design and ensure configuration meets requirements and works as expected;
Create and maintain deliverables within the assigned area;
Collaborate as part of the full client lifecycle to include: RFP, demo, project kick-off, implementation, go live and optimization;
Maintain industry expertise;
Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times for any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon to achieve the operational and financial success of the Employer.

Job Requirements:

Minimum of 3 years consulting experience on technical projects as developer, analyst, architect, technical project, or solution consultant;
Strong investigative, analytical and interpersonal communication skills;
Experience with sFTP and API integration projects;
Understanding and experience with object-oriented programming language(s) required, experience with C# .NET, .NET Core, Aurelia, and JavaScript preferred;
Hands-on implementation experience on a Cloud-based SAAS Platform;
Experience in writing simple to complex SQL queries (any relational database); Oracle is preferred;
Experience with SQL tuning and troubleshooting;
Experience with API testing and validation tools like SOAP-UI, Postman;
Hands-on experience with API configuration;
Experience with VSTS, Visio, Excel, Word, etc.;
Experience in Browser Developer Tools is required (Tools like https://developers.google.com/web/tools/chrome-devtools);
Knowledge of any issues tracking system like ServiceNow or Jeera is required;
Troubleshooting/RCA (Root Cause Analysis) experience;
Minimum of 1 year of experience in a healthcare/specialty pharmacy-related environment is preferred;
Excellent communication, organizational and observational skills;
Proficient problem-solving skills with good judgment and decision-making;
Work well as a member of a team;
Must be goal-oriented and focused;
DNN (Dot Net Nuke) or similar product experience is preferred; and
Experience with implementation of a Client-server application is preferred.

Education:

Bachelor’s degree in Computer Science or a related field is strongly preferred or equivalent healthcare technology experience.

Physical Demands and Work Environment:

Sedentary work (i.e., sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will be approximately 25% as required to support projects at client sites. Travel time can be variable as needed for projects.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range

$63,100—$94,600 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link

Implementation Engineer

Inovalon

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