Job Description

Ecosystem Discovery is the team that builds core experiences for Square’s public website (squareup.com). This team must be able to think at an ecosystem level - beyond individual products. We focus on the entire experience a seller has when they are evaluating, signing up for, and using Square.

We are looking for an experienced UX Writer to join the Ecosystem Discovery team, who will be the sole writer across marketing and product experiences. You’ll work intimately with designers, product managers, researchers, engineering, localization, and legal to increase usability and ease of use across the web experience. And, you’ll have the freedom and independence to bring your own thought processes to grow our discipline within our team and the enterprise. You will report to the Design Lead.

You Will:

• Be hands on—designing, writing, and editing content for the Ecosystem Discovery team.
• Work embedded in design teams as a driver of content-informed design. Collaborate in Figma and have an active voice in design critiques. Use your content design knowledge to tease out design flaws and derive elegant solutions.
• Understand brand positioning and global marketing strategy to inform copy for core site pages
• Build strong relationships with cross-functional team members and effectively speak to processes and value of the writing discipline
• Help the team become more efficient by developing processes and workflows for collaboration
• Apply metrics, data, design research, user testing, customer support insights, and more to inform content and language decisions
• Manage and prioritize your workload of multiple projects with different collaborators

Qualifications

You Have:

• At least (5) years of relevant professional experience
• A portfolio with examples of previous UX writing / content design work specifically showing how you improved user experience through language, from interface copy to style guides and beyond
• Composure in the face of ambiguity and lack of structure
• Experience being embedded in a design team with whom you’ll collaborate closely. Comfortable providing feedback on UI/UX designs, asking thoughtful questions about product strategy, and applying learnings from quantitative and qualitative research
• Experience using design software tools such as Figma