Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Overview of the Role

The Risk Officer / Remediation Project Manager is a strategic professional who is experienced in both risk identification and the project management of remediation activities. Recognized technical authority for an area within the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsible for the assessment of technology risks, and the development and management of risk remediation efforts. These include both large scale projects and well as targeted efforts to quickly identify, analyze, document and propose remedial process or technology changes.

• End-to-end resolution of complex problems, supported by in-depth data analysis and process assessments. Required to identify impacts/gaps, develop well founded solutions, demonstrating good analytical and change skills.

• Manage risk and escalations for the Tech org, assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.

• Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. 

• Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA).

• Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements.

• Manage all aspects of risk remediation projects, develop all project artifacts, plan development, deliverables tracking, progress reporting, identify and communicate project risks, define mitigation strategies, manage resolutions/escalations, meet key sign off criteria.

• Create key management presentations for various audiences that articulate our strategic initiatives and accomplishments.

• Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.

• Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).

• Help ensure that adequate governance and training are in place to support management of Risk profiles.

• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).

• Coordinate risk and control responsibilities and ensure accountabilities are embedded within FLUs, including providing training and leading by example.

• Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.

Qualifications:

• 6+ years of experience risk and project management

• Experience in application governance and technology risk

• 5+ years’ experience in financial services.

• MS PowerPoint, MS Excel

• Consistently demonstrates clear and concise written and verbal communication skills

• Effective organizational influencing skills required.

• Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical detail.

• Demonstrated ability to develop and implement strategy and process improvement initiatives.

• Excellent analytical, change and transformation skills.

• Ability to work effectively in a cross-functional organization.

• Ability to balance strategic priorities with tactical actions.

• Excellent time management, follow-through.

• PMP, Sigma Black experience preferred.

Education:

• Bachelor’s/University degree