Product Design Lead
Support Experience
Posted on 11/30/2023
INACTIVE
Kin Insurance

501-1,000 employees

Personalized home insurance solutions
Company Overview
Kin’s mission is to reimagine home insurance For Every New Normal. The company has proprietary technology and a direct-to-consumer model, Kin provides affordable pricing without compromising coverage, even in areas most impacted by climate change.
Fintech

Company Stage

Series D

Total Funding

$496.3M

Founded

2016

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

4%

1 year growth

19%

2 year growth

55%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
UI/UX Design
Communications
Product Design
CategoriesNew
UI/UX & Design
Product
Requirements
  • 8+ years of experience designing products for mobile and responsive web
  • Work within a fast paced agile environment
  • Facilitation skills to lead workshops and design sprints
  • Professional communication skills, both written and verbal
  • Growth mindset and willingness to absorb large amounts of information and complex context
Responsibilities
  • Collaborate with cross-functional teams to ideate, design, and prototype products that push the boundaries of Kin’s Support experiences
  • Design experiences with a focus on information hierarchy to help Kin agents and support staff digest large datasets to effectively support Kin customers
  • Design leading-edge concepts through the craft of end-to-end flows which impact broad sets of internal users at scale
  • Design new experiences or layouts that set the enterprise UX design standard at Kin and evolves our visual systems
  • Play an active role in communicating strategic decisions around the future direction of Kin’s support experiences
  • Give and solicit feedback from support agents and the broader product team in order to continually raise our bar for quality
  • Manage and mentor 1-2 designers within the support experience team
  • Lead a partnership with Product Managers, engineers, researchers, and data scientists to oversee the user experience of a product from conception to launch
Desired Qualifications
  • Experience showcasing your end-to-end design process across multiple projects, that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work
  • Experience designing and launching impactful direct to consumer experiences
  • Experience connecting your work with other industry-leading related initiatives across the company while driving collaboration and rooting design decisions in data and research insights
  • Examples of leadership in non-product dimensions that have made a team stronger and positively impacted the work environment
  • Bachelor's degree in design, HCI, cognitive science or equivalent experience