Product Manager
Confirmed live in the last 24 hours
Los Angeles, CA, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
Sales & Account Management
  • Minimum 3 years experience in Product Management
  • Experience managing B2C products is required
  • Familiarity with Agile or other iterative product development methodologies required
  • Discovery experience collecting qualitative customer feedback and quantitative data to inform decisions
  • Proven success in building products that scale and meet customer needs
  • Excellent presentation, written, and verbal communication skills, with an eye for quality and attention to detail
  • Comprehension of the product marketing / launch process
  • You are outcome vs output oriented
  • Positivity is part of your being
  • Familiarity with standard development tools such as Jira, Trello, etc
  • Experience working with Salesforce Marketing Cloud
  • Ability to stay organized in a highly demanding environment
  • Some travel may be required depending on location
  • Delve deep into understanding the personalization opportunities our business offers by tuning into our fans' desires, conducting meticulous research, and interacting with stakeholders to derive meaningful insights from consumer data
  • Synthesize user input and feedback, translating them into personalized solutions that not only enhance our suite of applications but also tailor user experiences to individual needs and preferences
  • Collaborate seamlessly with internal teams, including Tech, Sales, Finance, and Client Services, to pinpoint and integrate personalization-centric features into the product roadmap
  • Take an active role in both the planning and execution of strategic personalization initiatives, as well as the hands-on tactical activities that enhance user experiences throughout the product's life cycle
  • Contribute to the long-term personalization vision and strategy
  • Leverage your in-depth product management expertise and hands-on experience to skillfully navigate and balance multiple personalization-centric projects, even amidst competing priorities, ensuring that the user experience remains at the forefront
  • Own and drive a large product from vision, through design, to requirements, and finally delivery
  • Evangelize and drive the adoption of personalization across B2C, marketing, communications, and customer service product development teams
  • Demonstrate our three pillars to success - Trust, Influence and Impact
  • Perform consumer research and transform insights into prioritized actions for enhanced onboarding and personalized tailored experiences
  • An opportunity to provide product expertise for our global consumer facing suite of applications
  • Extraordinary People - we're not kidding!
  • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world
  • Opportunities for learning and leveling up through training and education reimbursement
Desired Qualifications
  • Bachelor's degree required. Earning an MBA is a plus
  • : Experience building features for a live entertainment ticketing system
  • : Strong technical acumen and comprehension of architecture
  • : Experience with CRM or analytics platforms such as Adobe Analytics, GA4, or Segment