Client Solution Engineer

Job Description

Summary:

• Client Solution Engineers play a crucial role in our consulting engagements. Responsibilities range from a wide variety of tasks. A CSE must be skilled in every aspect of a project in which they are involved while still staying abreast to bleeding edge technologies.
• CSE's meet with customers (in person or remotely) to assist in requirements gathering and technical discussions, while providing suggestions on how to best integrate/optimize the workflow using thePlatform's services.
• The ability to identify a technical gap is essential and providing best-practice approaches to these gaps is highly desired. Exceptional verbal and written communication is a must.

Responsibilities:
Implementation

• Configure accounts in MPX. Wire up to function for customer workflow.
• Proof of concepts/mockups. Exhibit requirements through base implementations using the Platform's product offerings to demo capabilities to customers in order to build technical confidence
• Assist in unit testing, on-site installations, performance tests, configuration etc.
• Identify common components to build into our client implementation.
• Identify and propose ideas for new components and refactoring of core feature
• Assist in the design and implementation of components and solutions for customer-specific professional services agreements.

Customer Interaction

• Assist in writing customer specifications for content ingest and custom workflows.
• Craft professional emails to communicate issues, an update on progress and provide technical consulting.
• Respond quickly to critical customer problems.
• Support trials, proof of concepts, and customer investigations of the Platform's core products.

Development

• Ability to write scripts or services (language agnostic) to assist in implementation of products
• Provide overviews and documentation to customers for API usage and considerations.
• Write scripts to troubleshoot product services.
• Experience with RESTful APIs and CRUD operations.

Troubleshooting

• System troubleshooting.
• Enterprise-level service deployment and general Linux management.
• Device level troubleshooting using industry standard tools and utilities. Includes, but not limited to, using HTTP debugging proxies, using device simulators, browser-based developer consoles, etc.

Documentation

• Document designs and review them with the both internal and external teams.
• Create, maintain, and document specific customer implementations (Lab, trial accounts, etc.).
• Configuration management- Track different configurations and add to source control.
• Write customer and project artifacts and manage different specifications in confluence
• Actively participate in the direction of the Platform's products and architecture by providing consistent feedback on core components 'from the field'.

Requirements

• Past experiences working under a consulting firm or in a consulting capacity highly desired, but not required.
• Understanding REST, Web Services, and relevant design patterns.
• Familiarity with Linux operating system at an intermediate level
• Familiarity with Agile software development methodologies.
• Strong troubleshooting, problem-solving skills, creativity and resourcefulness.
• Strong communication skills.
• An aptitude for coming up with a diverse hypothesis for testing theories.
• A passion for design and a drive to get the details right.
• A dedication to customer satisfaction.
• Travel up to 20%

Qualifications

Additional Information

If you are interested, please contact:

Sophia

973-507-7563