Manager Inside Sales
Posted on 1/30/2024
Forward Networks

51-200 employees

Network modeling and security
Company Overview
Forward Networks' mission is to transform networks to be agile, predictable, and secure. From global financial institutions to international media distributors, the world's largest mission-critical networks depend on Forward Enterprise.
Data & Analytics

Company Stage

Series D

Total Funding

$113M

Founded

2013

Headquarters

Santa Clara, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

41%

2 year growth

109%
Locations
Santa Clara, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Lead Generation
Marketing
CategoriesNew
Sales & Account Management
Requirements
  • 5+ years of Inside Sales leadership experience as a high energy, motivational team member
  • BS or BA Degree desired
Responsibilities
  • Manage assigned Inside Sales Representatives through coaching and training with emphasis on achieving key performance indicators for meetings and opportunity conversions in support of the field sales team
  • Responsible for lead generation activities and business development processes
  • Work with the sales team to ensure the team meets sales, GTM, and quota achievement for responsible field reps
  • Proficient on the digital technology stack and train team to utilize digital selling skills
  • Ensure sales pipeline growth for assigned reps remains with qualified leads and prospects
  • Monitor employee productivity and motivates the team to reach goals
  • Assist Inside Sales Representative in preparation of proposals and responses
  • Ensure all reps meet or exceed targets for prospecting calls, appointments, proposals, and lead conversion
  • Supervise team in accordance with company policies & procedures
  • Conduct one-on-one pipeline reviews with Inside Sales Representatives to build effective communications, understand training and development needs to provide insight for the improvement of sales and activity performance
  • Manage performance reviews and develop employee improvement plans
  • Report to Sales management on sales metrics, opportunities, and threats
  • Suggest improvements that can be made to increase the value of the team based on campaign efficacy and targeted personas
  • Ensure accurate and complete information is captured in the customer relationship management (CRM) system, including utilizing the system for outbound marketing methods
  • Provide ongoing coaching
  • Assist with the recruitment and selection of new hires
  • Train and assist the team on selling operational procedures and issues
  • Call on customer accounts, as needed
Desired Qualifications
  • Track record of success leading, mentoring, coaching, recruiting and hiring successful InsideSales teams
  • Demonstrated Experience with contemporary lead flow process to ensure proper SLAs and InboundSource identification to inform the best marketing investments
  • Ability to articulate the business value of complex enterprise technology
  • Proven knowledge of sales process and lead generation activities in support of field sales
  • Operates with a high degree of integrity and respect for fellow team members
  • Strong problem-solving skills with demonstrated collaboration ability between teams