Simplify Logo

Full-Time

Bilingual Customer Service Representative

Confirmed live in the last 24 hours

Beyond Finance

Beyond Finance

1,001-5,000 employees

Provides personalized financial solutions and education

Financial Services

Entry, Junior

Remote in USA

Category
Customer Experience
Customer Success
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 1 year call center experience
  • Bilingual - Spanish
  • Reliable, High Speed, Internet connection
  • Technical proficiency with Client Relationship Management system (CRM)
  • Strong customer service orientation
  • Effective problem solver
  • Effective at time management, planning & organizing tasks and time
  • Ability to understand and empathize with customer issue(s)
  • Ability to work from home in a distraction-free environment
Responsibilities
  • Provide best-in-class customer service experience over the phone
  • Analyze client problems and provide solutions
  • Handle difficult calls courteously and professionally
  • Thoroughly document request outcomes
  • Resolve client requests independently
  • Maintain positive client relations
  • Operate a desktop computer to obtain and document information
  • Utilize resource materials to interpret and resolve client inquiries
  • Handle a high volume of clients in a work from home call center environment

Beyond Finance provides personalized financial solutions through advanced fintech technologies, offering tailored financial education, tools, and support to help individuals achieve financial independence. The company leverages advanced fintech technologies to address unique circumstances and empower individuals to take control of their financial future.

Company Stage

N/A

Total Funding

$805M

Headquarters

Chicago, Illinois

Founded

2016

Growth & Insights
Headcount

6 month growth

13%

1 year growth

42%

2 year growth

142%