Full-Time
Voice Communication Specialist
Posted on 9/11/2025
Cleveland Clinic
10,001+ employees
Non-profit medical center delivering care
No salary listed
Company Does Not Provide H1B Sponsorship
Orange, OH, USA
In Person
 Customer Experience & Support (1) |
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- High school diploma.
- 1 year of experience as a telephone operator in a health care facility OR a telephone company using various communications console OR coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers.
- Understanding of networking/distributed computing environment concepts.
- Understand principles of client/server configuration.
- Excellent knowledge of messaging technology and project management skills.
- Receive and screen all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance.
- Place and record, as applicable, all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
- Direct hospital personnel request conference calls to conference company as procedures described.
- Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions.
- Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
- Process group alert test twice daily.
- Expedite medical emergency and crises intervention procedures using page and established procedures.
- Assist staff with out-of-service pages by performing program changes using page systems.
- Process calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit.
- Perform on-call schedule services.
- Assist personnel in contacting on call physicians and other on-call personnel.
- Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
- Remain alert to daily on-call schedule changes.
- Operate various systems and facsimile equipment.
- Send domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages.
- Receive, log and dispatch incoming telex and facsimile messages.
Cleveland Clinic is a non-profit academic medical center that provides medical care, conducts research, and educates future clinicians. It offers in-person and virtual care, including routine check-ups, specialized treatments, surgeries, second opinions, and tools like MyChart for managing health records. It differentiates itself by combining patient care with broad research, education, and digital tools, plus a global network and provider services like DrConnect and eRadiology. Its goal is to improve health outcomes by delivering high-quality care while expanding access and advancing medical knowledge worldwide.
Company Size
10,001+
Company Stage
Grant
Total Funding
$74.7M
Headquarters
Cleveland, Ohio
Founded
1921
Simplify's Take
What believers are saying
- NeuroTherapia's $12.3M Series B led by Cleveland Clinic funds NTRX-07 Alzheimer's Phase 2 trials.
- MediView's $24M Series A backed by Cleveland Clinic advances FDA-cleared AR surgical navigation.
- Luminai partnership automates referral management across 23 hospitals post-$38M Series B.
What critics are saying
- UAE Emiratization Policy slashes $200M Cleveland Clinic Abu Dhabi profits by July 2026.
- Mayo Clinic captures cardiac patients with #1 U.S. News ranking and superior transplants.
- Mount Sinai's telehealth expansion undercuts Northeast Ohio referrals within 6 months.
What makes Cleveland Clinic unique
- Cleveland Clinic leads first-in-human CRISPR trial reducing LDL by 50% in November 2025.
- Pioneers quantum simulation of 12,635-atom proteins with IBM and RIKEN on Heron processors.
- Ranks #1 globally in cardiology for 30 years per 2025 U.S. News rankings.
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Benefits
Health Insurance
Professional Development Budget
Mental Health Support
Company News
Cleveland Clinic has partnered with Luminai, a San Francisco-based AI startup, to automate complex administrative healthcare workflows. The collaboration coincides with Luminai's $38 million Series B funding round, bringing total capital raised to approximately $60 million, with backing from Peak XV Partners, General Catalyst, Define Ventures and Y Combinator. The health system, which employs over 80,000 staff across 23 hospitals, selected Luminai to address administrative burdens that account for roughly a quarter of US healthcare spending. Initial deployment focuses on referral management, where Cleveland Clinic processes thousands of daily faxes requiring manual review and routing. "The goal is to reduce administrative burden and allow our caregivers to focus on patient care," said Rohit Chandra, Cleveland Clinic's chief digital officer. The partnership reflects growing pressure on health systems to modernise operations whilst managing workforce shortages and rising costs.
Medtronic has announced the first US commercial surgery using its FDA-cleared Hugo robotic-assisted surgery system, successfully performed at Cleveland Clinic by Dr Jihad Kaouk. The robotic-assisted prostatectomy patient was discharged the following day. The Hugo RAS system features a mobile footprint with modular arms designed to address operating room scheduling challenges and infrastructure limitations. The system aims to expand access to minimally invasive surgery, which offers benefits including reduced blood loss, shorter hospital stays and decreased recovery time compared to open surgery. Cleveland Clinic, Duke University Hospital and Atrium Health Wake Forest Baptist High Point Medical Center are among the first US hospitals to install the system. The Hugo RAS system is available in over 35 countries. Medtronic plans to expand indications beyond urology into gynaecologic and general surgery procedures.
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MediView has closed a $24M Series A funding round led by GE HealthCare, Mayo Clinic, and Cleveland Clinic. The company aims to revolutionize surgical navigation and medical imaging using augmented reality and AI. Their FDA-cleared platform offers real-time 3D data insights by combining CT and live ultrasound, enhancing precision, safety, and collaboration in surgeries, and simplifying procedures for less invasive care.
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