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Full-Time

Customer Support Specialist

Confirmed live in the last 24 hours

Grid

Grid

11-50 employees

Advanced tax processing and financial management

Financial Services
Data & Analytics

Entry

Vancouver, BC, Canada

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • BS degree or equivalent
  • 1+ years of experience in a customer-facing role
  • Outstanding verbal and written communication and presentation skills
  • Ambition and high work ethic
  • Ability to identify customer needs and implement solutions fast
Responsibilities
  • Be the voice of Grid and handle all customer inquiries
  • Ensure 100% success of all Grid customers
  • Become an expert on how Grid works and its day-to-day usage
  • Respond to customer support inquiries and monitor incoming tickets
  • Debug and test product features, reporting to Product and Engineering
  • Communicate with customers via email, chat, and phone
  • Identify common customer challenges and find ways to improve product and processes

This financial technology firm sets a standard in advanced tax processing and financial management solutions. The product enhances tax refund accessibility and supports diverse financial needs through the integration of automation, data analytics, and robust financial processing. Working here offers a dynamic environment where technology meets financial expertise, making it an ideal setting for those seeking technical challenges and impact in the financial sector.

Company Stage

Series A

Total Funding

$56M

Headquarters

Oakland, California

Founded

2016

Growth & Insights
Headcount

6 month growth

8%

1 year growth

8%

2 year growth

46%