Full-Time
Customer Support Specialist
Confirmed live in the last 24 hours
Grid
11-50 employees
Advanced tax processing and financial management
Data & Analytics
Financial Services
Entry, Junior
Vancouver, BC, Canada
Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
- BS degree or equivalent
- 1+ years of experience in a customer-facing role
- Outstanding verbal and written communication and presentation skills
- Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
- High work ethic. We're a high-growth startup, and everybody depends on each other to keep the growth rate up
- Ability to identify customer needs and successfully implement solutions fast
Responsibilities
- You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
- Ensure 100% success of all of our Grid customers
- Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
- Respond to customer support inquiries and monitor incoming tickets in all of our support channels
- Debugging and testing product features and reporting them to Product and Engineering
- Communicate with customers over email, chat, and phone
- Identify common customer challenges and proactively find ways to improve our product and processes
This financial technology firm sets a standard in advanced tax processing and financial management solutions. The product enhances tax refund accessibility and supports diverse financial needs through the integration of automation, data analytics, and robust financial processing. Working here offers a dynamic environment where technology meets financial expertise, making it an ideal setting for those seeking technical challenges and impact in the financial sector.
Company Stage
Series A
Total Funding
$56M
Headquarters
San Francisco, California
Founded
2016
Growth & Insights
Headcount
6 month growth
↑ 39%1 year growth
↑ 39%2 year growth
↑ 44%
Simplify's Take
What believers are saying
- Grid's recent [specific achievement or milestone] highlights its potential for growth and industry leadership.
- The company's [specific product or service] offers comprehensive solutions that are enhanced by [specific feature or partnership].
- Grid's commitment to [specific value or innovation] demonstrates its dedication to staying ahead of industry trends and meeting customer needs.
What critics are saying
- The competitive landscape of [specific industry or market] requires Grid to continuously innovate to avoid blending into the competition.
- Integrating new technologies or partnerships poses challenges in alignment that could hinder Grid's progress.
What makes Grid unique
- Grid's unique approach to [specific market or technology] sets it apart from competitors who may not offer the same level of [specific feature or service].
- Their [specific business model or strategy] provides a competitive edge by ensuring [specific advantage], unlike competitors who rely on [less effective strategy].
- A strong emphasis on [specific value, such as security, innovation, or customer service] makes Grid particularly appealing in [specific industry or market].