Full-Time

Technical Content Manager

Posted on 5/28/2024

DigiCert

DigiCert

1,001-5,000 employees

Provides digital trust and encryption services

Data & Analytics
Consulting
Venture Capital
Energy
Cybersecurity
Real Estate

Senior

Remote in USA

Required Skills
Data Analysis
Requirements
  • 3+ years of project management experience
  • 7+ years of technical writing experience in the software industry
  • Demonstrated people management experience of a content development team
  • Excellent planning, coordination, and time management skills
  • Ability to communicate effectively, both verbal and written, across all levels of the organization with a proven ability to influence others
  • Experience defining, measuring, and being accountable for key metrics and performance indicators around the effectiveness of content
  • Experience creating clear, accurate, and accessible documentation for a technical audience
  • Good research and analytical skills to be able to gather, understand, and interpret new technically complex information
  • Deep understanding of the software development life cycle and other engineering practices
  • Experience using Confluence, Jira, and content management systems (CMS)
  • Experience using data and metrics to drive improvements
Responsibilities
  • Collaborate with product stakeholders to assess content (UX and Documentation) requirements and drive content innovation while ensuring consistency among processes and expectations
  • Manage a small team of UX writers, including coordination of day-to-day activities
  • Assist with the editing, authoring, and publishing of technical content
  • Develop a content strategy that provides the right information at the right time, based on customer data
  • Work with the team to build and refine processes to ensure product content is complete, accurate, and accessible
  • Use data analytics and customer insights to monitor our content performance and to drive content decisions and strategies
  • Develop a content strategy that provides the right information at the tight time
  • Partner with engineering teams to ensure content is up to date and relevant, and is solution based to help customers accomplish their goals

DigiCert specializes in digital trust solutions, offering secure encryption and authentication technologies such as digital certificate management, IoT device security, and preparations for post-quantum cryptography. Their product range includes DigiCert® Trust Lifecycle Manager, DigiCert CertCentral® TLS Manager, DigiCert® IoT Trust Manager, and DigiCert® Software Trust Manager.

Company Stage

Private

Total Funding

N/A

Headquarters

Lehi, Utah

Founded

2003

Growth & Insights
Headcount

6 month growth

5%

1 year growth

5%

2 year growth

20%
INACTIVE