Lead User Researcher
Posted on 3/2/2023
INACTIVE
Monzo

1,001-5,000 employees

Digital-only bank platform & marketplace
Company Overview
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
Fintech

Company Stage

Series H

Total Funding

$1.5B

Founded

2015

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

14%

1 year growth

38%

2 year growth

72%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Requirements
  • Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our 2022 diversity and inclusion report
  • We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status
Responsibilities
  • Plan and run qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products
  • Identify actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust
  • Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
  • Work closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs
  • Lead the research for your squads, suggesting the best approach and methods to use so we're capturing the right insights that help us grow and develop our product in our mission to Make Money Work For Everyone
  • Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitive analysis yourself
  • Mentor and train Product Managers and Product Designers to run their own lightweight "disposable" research, freeing you up to do the high-impact work
  • Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or whatever mechanism gets the insights into our decision-making