Full-Time

Clinical Support Specialist

Part-Time

Posted on 5/14/2024

Dandy

Dandy

501-1,000 employees

Complete digital dentistry solution provider


Senior

United States

Required Skills
Communications
Customer Service
Requirements
  • 5+ years of professional lab or clinical experience, preferably with expertise in CB, Implants, or Removables.
  • Previous experience with customer service role for the lab and are looking for a customer service/facing role
  • Experience in CAD/CAM digital design (3+ years experience in 3Shape preferred) and building best design practices
  • Strong knowledge of dental systems and their digital components (i.e. scan bodies)
  • Customer obsession focused - Connect with Dr’s on live orders and help answer questions and/or troubleshoot their issues for best customer experience
  • Empathetic - able to connect well with other people and understand the customer’s pain points
  • Experience working in digital dental labs
  • Strong computer skills
  • Strong written and verbal communication skills
  • Ability to problem solve independently
  • Ability to meet deadlines while maintaining superior quality standards for every case
  • Desire to work at a fast-growing, fully-digital lab
  • Bachelor's degree or equivalent a plus, but not required
Responsibilities
  • Act as the clinical level of escalation of inbound Support tickets for your Product line
  • Act as the technical liaison between customers and the lab (i.e. translate doctor feedback to digital designs) for live orders
  • Speak to doctors through phone and chat to answer questions and provide technical customer service
  • Consistently communicate with Dr’s and be their POC for questions, call on complex orders for more detail/clarity

Dandy

Company Stage

N/A

Total Funding

N/A

Headquarters

New York, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

10%

1 year growth

4%

2 year growth

96%