Product Manager

Role description

Your North Star: supercharge our care team's ability to deliver life-changing support by building an intelligent, AI-powered clinical platform they can't live without.

We’re looking for a product manager who is obsessed with making clinical experts more effective. This role is focused internally on our greatest asset: our integrated care team. We need to create best-in-class tools that enable our care team to consistently deliver high quality care to our patients. You will be responsible for building the core tools and AI-driven workflows that power our entire care model.

This is a deeply cross-functional role. You will work as a thought partner to our clinical and operations leaders to shape our care delivery strategy. You’ll also work side-by-side with other product managers, product ops, and user research to form a cohesive product function. Your job is to get to the root of a problem, and deliver solutions that our care team willingly adopts because they see the clear value for themselves and for our patients.

What you'll do

• Develop and ship practical features that augment clinical decision-making, automate administrative work, and surface the right information at the right time to drive better patient outcomes.
• Hold yourself and the team accountable for moving key business metrics like clinician efficiency, quality gap closure, and patient engagement. Your job is successful when your products drive measurable behavior change.
• Get in the weeds with our clinicians and operators through deep shadowing, interviews, and data analysis to understand their workflows, pain points, and unmet needs.
• Transform our evidence-based clinical protocols and operational needs into intuitive, seamless product experiences that our team loves to use.
• Scope and build product features, making tough, data-informed decisions to ensure we're always working on what matters most for our patients and our business.
• Ensure every feature built for our internal team is also evaluated for its impact on the patient experience. You’ll ship tools that benefit our team while creating a better, more seamless journey for the families we serve.
• Work as a core member of a focused team, partnering closely with your product peers, engineering, design, clinical, and operations leads to rapidly ship, test, and iterate.

Who you are

• 2+ years of product management experience, with a track record of building products from the ground up that solve complex workflow challenges.
• You have deep user empathy and a passion for building tools for expert users. You’re energized by the challenge of making a specialist’s job easier and more impactful.
• You understand that building a feature is only half the job. You have a knack for crafting a clear value proposition that drives enthusiastic adoption and measurable behavior change.
• You are a natural leader who can drive decisions across disparate teams (e.g., clinical, operational, and technical teams), often influencing without direct authority. You know when to build consensus, and when to disagree and commit. 
• You have strong instincts for how AI can be practically applied to augment human workflows, not just as a gimmick, and are excited to put those ideas into practice.
• You have a strong bias for action and know how to get things done. You can launch a scrappy MVP to learn quickly and know how to iterate toward a larger, more ambitious vision.
• You know how to prototype with AI-powered tooling (e.g., Figma Make, Claude Code)
• You are an exceptional communicator and collaborator who can inspire a team and manage stakeholders, from our front-line nurses to the C-suite.
• You have a strong product and design sense, with a passion for creating consumer-grade experiences, even for enterprise tools.

Bonus points if you have any of the following

• Experience with products that bridge digital experiences and human-delivered services.
• Experience building workflow or platform tools for expert users (e.g., for developers, financial traders, scientists, etc).
• Experience in healthcare technology, particularly in a value-based care or modern care delivery setting.
• Founder experience or experience as a very early employee at a startup.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $155,000 to $180,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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