Guest Service Supervisor

Job Description

• Cover Overnight Guest Services Manager shifts as a Supervisor on Duty and Night Auditor on the overnight shifts. 

• Lead team by example and help them feel empowered and supported. Report any training needs to Front Office Manager. 

• We’re in it together – you’ll work closely with the Front Office and Restaurants and Bars teams to make sure the overall operation is running smoothly.  

• Proactively keep an eye on all of our public area spaces. 

• Ensure all guests are quoted the correct rate as per the selling strategy and website. 

• To maintain observation over guests and guests property to ensure alerts are kept to a minimum. 

• To report any maintenance issues to the correct department and check to ensure the work has been completed. 

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. 

Qualifications

What’s in it for you… 

• To play a role in opening the first chapter in the Hoxton’s North American story. 

• We’re in it together – working with a diverse group of individuals to make sure the overall operation is running smoothly.  

• The opportunity to challenge the norm and work in an environment that is both creative and rewarding. 

• The chance to join a growing company at an exciting time in the business, with a significant opportunity for development. 

About you 

•     You execute. You get things done. 

•     You are scarily organized. 

•      You're Fire Life Safety certified or willing to learn it and lead. 

•      You have a keen eye for detail and love to share your notes and feedback. 

•      You know how to crack the whip, but make people feel good at the same time. 

•      You’re a natural host and can make guests and team members feel at home in our hotel. 

•      You’re an Opera wiz.  

• You are humble.  There are no egos, and no drama. 

• Ability to learn quickly and adapt to The Hoxton’s unique culture. 

• You’ll work positively and collaboratively to achieve the highest standards of delivery at work. 

• You’ll live and breathe each of The Hoxton’s leadership behaviors. 

•      You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today. 

•      If we get stuck in an elevator with you – we’ll get along nicely and have a laugh along the way.