Application Specialist

Job Description Summary

As the Application Specialist for Ultrasound, you will be responsible for driving and executing clinical education training, demonstration management, and demonstration strategies. You will facilitate evidence-based practices and support both the customer experience and commercial teams from pre-sale through post-implementation by delivering effective, outcome-based education and training solutions. Your efforts will directly impact our customers’ ability to enhance productivity, improve patient care, and elevate quality by optimizing their technical and clinical competencies, image quality, workflow, and protocol management.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Provide technical and clinical leadership during the sales process by demonstrating the full range of Ultrasound products, including potential uses, product capabilities, and customer benefits.

• Coordinate, schedule, and execute objective-based system training for customers and channel partners; monitor and report on training outcomes.

• Develop and deliver product training to customers on equipment usage.

• Monitor customer installations of ultrasound products within the assigned territory/region to enhance customer satisfaction and maintain strong relationships.

• Support trade shows and professional conferences by conducting product demonstrations and customer training sessions.

• Leverage market and product knowledge to assist the sales team in developing effective sales, marketing, and customer service strategies.

• Build and maintain relationships with Key Opinion Leaders (KOLs) in the region; responsible for training the sales and dealer teams periodically to enhance their capabilities.

• Penetrate competitive accounts and provide current market intelligence to the business.

• Promote new product features (NPI) and clinical techniques; collaborate with customers to develop training plans and strategies that support new product adoption and ongoing training needs in Ultrasound.

• Serve as the focal point for the modality/team by identifying customer satisfaction issues, assisting with escalations, resolving problems, and addressing specialty training requests.

• Advocate for and support the adoption of hybrid training delivery models for customers.

• Maintain well-documented pre- and post-training records in alignment with global guidelines.

• Responsible for pre- and post-sales support of ultrasound systems. Responsibilities include conducting clinical activities such as workshops, CMEs, webinars, and hands-on training.

• The incumbent will be based as per requirement and will support the LCT (Local Customer Team) or the Region depending on the scope of priority.

Required Qualifications

• Bachelor’s degree/ Diploma with 5+ years of experience in MNC as Ultrasound applications is required.

• Experience in Fetal Medicine, General Imaging, OB/GYN, Vascular Sonography, and Cardiology applications is essential

• Ultrasound technical/clinical industry experience is required, along with any applicable certifications.

• Good knowledge of 2D, Doppler, and color flow imaging, with experience in 3D and 4D imaging (especially for OB/GYN).

• Must be willing to travel up to 75%, both within and outside the assigned geographic region.

Desired Characteristics

• Excellent interpersonal, oral and written communication skills.

• Ability to document, plan, market, and execute programs

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information