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Full-Time

Customer Experience Associate

Confirmed live in the last 24 hours

Ollie Pets

Ollie Pets

51-200 employees

Delivers fresh, customized meals for dogs

Food & Agriculture
Consumer Goods

Entry

Salt Lake City, UT, USA + 1 more

Category
Customer Experience
Customer Success & Support
Requirements
  • You have a bachelor’s Degree from an accredited four-year college or university.
  • You have experience in customer-centric roles (retail, food service, etc.)
  • You have experience with pets or health-foods preferred
  • You have experience with Gladly or a similar platform a plus
  • You are interested in working in a pet-friendly, fast-moving environment.
Responsibilities
  • Represent the Ollie brand voice to our current and prospective customers
  • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
  • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
  • Accurately track and monitor customer feedback and interactions
  • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
  • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Ollie Pets provides fresh, customized meals specifically designed for dogs, delivered directly to customers' homes. The process begins with dog owners filling out a detailed profile for their pets, which includes information such as age, weight, breed, activity level, and any allergies. Based on this information, Ollie creates a tailored meal plan that meets the unique nutritional needs of each dog. The meals are prepared using fresh ingredients and are delivered on a flexible schedule, making it convenient for pet owners. Ollie differentiates itself from competitors by focusing on personalization and quality, catering to dog owners who prioritize their pets' health and are willing to invest in premium nutrition. The company operates on a subscription-based model, ensuring regular deliveries and fostering customer loyalty. Ollie's goal is to provide health-conscious dog owners with high-quality, customized nutrition options that enhance their pets' well-being.

Company Stage

N/A

Total Funding

$67.9M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

4%

1 year growth

9%

2 year growth

48%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ollie's partnership with Van Leeuwen for dog ice cream highlights its innovative approach to meeting customer demands and expanding product offerings.
  • The growing trend of pet humanization and premiumization, especially among Gen Z and millennials, positions Ollie well for continued market growth.
  • Ollie's direct-to-consumer model allows for better control over customer experience and product quality, enhancing brand loyalty.

What critics are saying

  • The premium pricing of Ollie's products may limit its customer base, especially during economic downturns.
  • Competition from established pet food brands like Petco, which are also adapting to changing consumer preferences, could impact Ollie's market share.

What makes Ollie Pets unique

  • Ollie offers highly personalized meal plans for dogs based on detailed individual profiles, setting it apart from generic pet food brands.
  • The subscription-based model ensures a steady revenue stream and fosters long-term customer loyalty, unlike one-time purchase models.
  • Ollie's focus on fresh, human-grade ingredients appeals to health-conscious pet owners, differentiating it from competitors who use lower-quality ingredients.