Full-Time

Customer Experience Associate

Posted on 8/21/2024

Ollie Pets

Ollie Pets

51-200 employees

Delivers fresh, customized meals for dogs

Food & Agriculture
Consumer Goods

Entry

Salt Lake City, UT, USA + 1 more

More locations: Remote in USA

Currently fully remote, but plans to co-locate in Nashville, TN and Salt Lake City, UT.

Category
Customer Experience
Customer Success & Support
Requirements
  • You have a bachelor’s Degree from an accredited four-year college or university.
  • You have experience in customer-centric roles (retail, food service, etc.)
  • You have experience with pets or health-foods preferred
  • You have experience with Gladly or a similar platform a plus
  • You are interested in working in a pet-friendly, fast-moving environment.
Responsibilities
  • Represent the Ollie brand voice to our current and prospective customers
  • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
  • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
  • Accurately track and monitor customer feedback and interactions
  • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
  • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Ollie provides fresh, customized meals for dogs, delivered directly to customers' homes. The service begins with dog owners creating a profile for their pets, including details like age, weight, breed, activity level, and any allergies. Based on this information, Ollie designs a personalized meal plan that meets the specific nutritional needs of each dog. The meals are prepared with fresh ingredients and delivered on a flexible schedule. Ollie operates on a subscription-based model, allowing for convenient, recurring deliveries that foster customer loyalty. This approach sets Ollie apart from competitors by focusing on tailored nutrition and the health of pets, catering to dog owners who prioritize high-quality, personalized feeding options. The goal of Ollie is to enhance the health and well-being of dogs through better nutrition.

Company Stage

Series D

Total Funding

$80.6M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for premium pet food aligns with Ollie's high-quality offerings.
  • Partnerships with brands like Van Leeuwen expand Ollie's luxury pet treat market.
  • Rising Gen Z and millennial pet owners prioritize premium, health-focused pet products.

What critics are saying

  • Increased competition from established brands like Petco could impact market share.
  • Integration challenges may arise from the acquisition of DIG Labs and new services.
  • Focus on luxury treats like dog ice cream may divert from core meal offerings.

What makes Ollie Pets unique

  • Ollie offers freshly cooked, human-grade dog food tailored to individual nutritional needs.
  • The company uses a subscription model, ensuring steady revenue and customer loyalty.
  • Ollie's acquisition of DIG Labs enhances personalized, data-driven pet nutrition solutions.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Free Ollie subscription

INACTIVE