Assistant Event Services Manager

At the National Convention Centre Canberra (NCCC), we bring events to life — from creative gala dinners to large-scale, multi-day conferences complete with exceptional catering. We’re currently seeking an Assistant Event Services Manager to support the delivery of these memorable experiences. In this hands-on role, you’ll work closely with the Event Services Manager to ensure smooth operations, outstanding client service, and a high-performing team culture.

Every day is different, but you’ll mostly be:

• Assisting in the operational management of events, ensuring seamless planning and delivery of service
• Supporting day-to-day operations across banquet floors, facilities, and stores in line with safety and operational standards (Fire Life Safety, HACCP, OHS&W, Security)
• Helping to manage IHG systems and programs including MICROS, ESCAP, E-tivity, Purchase Plus and Delphi
• Assisting in car park management at the NCCC
• Coordinating wage, beverage, linen, and operating supply costs within budget
• Ensuring all function spaces, public and back-of-house areas are presented to a high standard
• Collaborating with departments including Kitchen, Stores, Facilities, Engineering, Finance, Sales & Marketing, and Events to ensure seamless event execution
• Assisting in the recruitment, onboarding and training of the Event Services team
• Communicating safety information to team members, promoting a safe work environment

What We’re Looking For:

• Previous leadership or supervisory experience in large-scale events or food & beverage operations
• Strong knowledge of operational and safety compliance (HACCP, WHS, Fire Life Safety)
• Working knowledge of IHG systems and event booking software (MICROS, Delphi, ESCAP, E-tivity, Purchase Plus)
• Excellent communication and teamwork skills with the ability to liaise across multiple departments
• A guest-focused mindset with a passion for service and event delivery
• Strong organisational skills and the ability to multitask in a fast-paced environment
• Full working rights for Australia

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Paid Birthday Leave
• Hotel Perks like accommodation and Food & Beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #Roomforyou.