Sr. Salesforce Project Manager @ NeuraFlash

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we’ve been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.

Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won’t just keep pace with the industry; you’ll set it!

But growth isn’t just about the company; it’s about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you’re diving into GenAI or conquering Service Cloud Voice, we’ve got your back.

Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you’ll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.

We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you’ll build strong, cross-border relationships with teammates around the world.

Ready to become part of the NeuraFlash team? Let’s redefine growth and innovation together!

We are hiring for a Senior Salesforce Project Manager to work with our Enterprise customers! As the Project Manager, you will manage projects for our Enterprise customers by providing day-to-day leadership to analyze their requirements, developing designs, and implementing cloud-based solutions based on Salesforce and the Force.com platform.

The ideal candidate has experience working with small and large customers and is comfortable with a rapid pace of change. The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines. If you appreciate working with cutting edge technology and delivering exciting new digital solutions - then this is the role for you!

You’ll have the opportunity to:

Monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects
Drive implementations of high-quality AI and digital service solutions
Act as primary day-to-day point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships
Facilitate or co-lead with customer project manager regular status meetings with project team, sponsors, and all stakeholders
Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
Plan, initiate & manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) software projects
Coordinate IT project teams to ensure that client business requirements are effectively incorporated into design specifications, multi-platform integrations and data transfers
Assess business implications for each project stage
Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery
Bring a high level of energy and enthusiasm to NeuraFlash every day

Required Qualifications:

5+ years project management experience with packaged software or custom development implementation on the Salesforce Platform
Experience working in a professional services/consulting environment
Experience applying Agile approaches to project management
Experience with salesforce.com serving as project manager or scrum leader
Experience with estimation/sizing and SOW/Change Order contracting
PMP or Scrum Master certification preferred
Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform
Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications

Preferred Skills:

Strong presentation and communication skills
Ability to work cohesively within a team and/or effectively as an individual
Bachelor’s Degree in Business, Engineering, Information Technology or Management
Professional and confident while maintaining a focus on customer success

What’s it like to be a part of NeuraFlash?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you’re one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don’t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!

About NeuraFlash:

What sets NeuraFlash apart?

You’ll have the opportunity to:

Required Qualifications:

Preferred Skills:

What’s it like to be a part of NeuraFlash?

6 month growth

1 year growth

2 year growth

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