Facebook pixel

Staff Escalation Engineer
Confirmed live in the last 24 hours
Locations
Remote in USA • Santa Clara, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AngularJS
JavaScript
HTML/CSS
Java
Linux/Unix
MySQL
Perl
PHP
REST APIs
Splunk
Python
TCP/IP
Requirements
  • Demonstrated ability to troubleshoot difficult technical issues
  • Strong Experience with relational databases (e.g. MySQL, Oracle)
  • Java experience
  • Experience in one (or more) scripting languages:
  • JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Advanced Unix/Linux experience
  • Working knowledge of the components in a web applications stack
  • Experience diagnosing performance degradation (e.g. explain plans, database tuning)
  • Experience working well in a team environment while also being able to work productively while unsupervised
  • Strong personal commitment to quality and customer service
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Ability to work with high-value customer administrators and developers
  • Excellent time management skills
  • Consistent ability to work evenings and weekends
  • Understanding of basic networking and system administration
Responsibilities
  • The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies
  • The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills
  • The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed
Desired Qualifications
  • Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
  • Advanced object oriented programming skills (Java strongly preferred)
  • Deep understanding of JavaScript
  • Demonstrated proficiency with the following Technical Skills
  • Web Services (consuming or providing) (SOAP, REST)
  • Data Extraction Technologies (e.g. JDBC, ODBC)
  • Any bi-directional, automated integration between two systems
  • TCP/IP, Networking knowledge
  • Experience with Splunk
  • Understanding of Simple Network Management Protocol (SNMP)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations
  • Strong Familiarity with Eclipse IDE
  • A fundamental understanding of ITSM, ITIL, and/or CMDB
ServiceNow

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
Benefits
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble