Full-Time
Senior Principal Customer Success Manager
Strategic
Atlassian
10,001+ employees
Collaboration and project management software platform
No salary listed
London, UK
Hybrid
Must be performed from the UK; the company supports office, home, or combined work arrangements.
 Customer Experience & Support (1) |
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- Experience in customer success, account management, consulting, or enterprise transformation, with a proven track record managing the largest and most complex strategic customers.
- Executive presence and experience delivering solutions at the senior vice president or C-level for Fortune 500 or global enterprise customers.
- Demonstrated success leading transformational initiatives that drive measurable customer outcomes, including differentiated use cases, efficiency savings, accelerated growth, platform adoption, expansion, and retention.
- Experience with artificial intelligence and digital transformation in enterprise environments.
- Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.
- Proficiency with Customer Success Planning frameworks and experience using Gainsight, Salesforce, Tableau, or similar tools.
- Experience with Atlassian-powered solutions, information technology service management certification, and MEDDPICC or similar deal qualification frameworks.
- Build and maintain trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner in digital and artificial intelligence transformation journeys.
- Accelerate product adoption and deliver verifiable business outcomes by focusing on measurable value realization and expansion across global teams.
- Lead the development and execution of Customer Success Plans aligned with customer business goals, including regular check-ins, quarterly business reviews, and strategic planning sessions, to drive adoption, retention, and expansion.
- Guide customers and internal teams through complex implementation and transformation initiatives involving multiple partners and stakeholders.
- Advise customers on leveraging Atlassian artificial intelligence and emerging technologies to enhance their strategies and operations.
- Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams.
- Serve as the customer advocate internally by providing actionable feedback to improve Atlassian products, services, and customer experience.
- Partner with sales, product, support, and advisory services teams to deliver a seamless customer experience and maximize business value.
- Excellent problem-solving, communication, and stakeholder management skills.
Jira, Confluence, and Bitbucket are Atlassian’s main tools that help teams plan projects, document work, and manage code. The software is offered via cloud subscriptions or on‑premises, and revenue comes from licenses, support, and training. It works by providing an integrated workspace where teams can organize tasks, share documents, and collaborate on code, with workflows that automate steps and connect with other tools. The company differentiates itself through a broad, connected suite that covers project management, collaboration, and development in one place, with options for scalable deployment across many industries and AI features for media management. Its goal is to help organizations operate more efficiently and coordinate teamwork at scale using flexible, customizable software and services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Sydney, Australia
Founded
2002
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Simplify's Take
What believers are saying
- August 2026 revenue rose 28% to $1.766 billion; cloud grew 31%.
- RPO reached $4.817 billion and Subscription ARR hit $6.606 billion in August 2026.
- Code Context beta and Rovo adoption deepen enterprise AI usage across paid Cloud customers.
What critics are saying
- March 2026 layoffs cut 1,600 employees; R&D talent loss slows product execution.
- FY2027 guidance shows 13% revenue growth, 18% ARR growth, and 17% Data Center decline.
- Existential risk: Microsoft, GitHub, and AI coding agents commoditize Jira-adjacent workflows by 2029.
What makes Atlassian unique
- Jira, Confluence, Bitbucket, and Rovo share Atlassian's Teamwork Graph across workflows.
- Code Context turns permissioned code, Jira, and Confluence data into agent-ready context.
- Atlassian owns 25 years of collaboration data across 200 billion objects.
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Benefits
Health insurance
Vision insurance
Dental insurance
Life insurance
Flexible or health savings accounts
Short-term disability insurance
Long-term disability insurance
Retirement savings plans
Paid time off
Catered lunches, wellness reimbursements, onsite fitness
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 3%2 year growth
↑ 3%Two software stocks are on investors' watchlists whilst one faces headwinds, according to recent analysis. PubMatic, valued at $791 million, is flagged as a sell due to customer churn reflected in its 96% net revenue retention rate and increasingly competitive market conditions requiring higher sales and marketing spend. HubSpot, worth $11.28 billion, shows promise with 20% annual revenue growth over two years and an 83.2% gross margin. The company maintains steady long-term contract flows, trading at 2.8x forward price-to-sales at $224.65 per share. Atlassian, valued at $41.26 billion, also features on the watchlist. The company provides collaboration and knowledge-sharing tools for teams. Investors are advised to exercise caution as AI threatens to commoditise many software products.
Plato Investment Management Ltd bought a new stake in shares of Atlassian Corporation PLC (NASDAQ:TEAM – Free Report) in the 2nd quarter, Holdings Channel reports. The firm bought 16,434 shares of the technology company’s stock, valued at approximately $1,271,000. Several other hedge funds and other institutional investors have also recently modified their holdings of the […]
Atlassian and Cloudflare delivered strong earnings results, pushing back against fears of a "SaaSpocalypse" in enterprise software. Atlassian beat Wall Street forecasts with adjusted earnings per share of $1.87 versus expected $1.50. The company's Remaining Performance Obligations surged 44% year-over-year to $4.8 billion. Atlassian's CEO plans to personally purchase up to $250 million in company stock. Cloudflare reported second-quarter revenue of $696.1 million, up 36% year-over-year, beating expectations of $666 million. Management raised its full-year 2026 revenue guidance to $2.864 billion–$2.870 billion from $2.805 billion–$2.813 billion. The results counter recent disappointing performances from companies like Datadog, Figma, and HubSpot that had sparked concerns about shrinking corporate IT budgets.
Atlassian shares surged 74% in the past month following strong fourth-quarter earnings, though the stock remains roughly 50% below its all-time high from early 2025. The software company reported 28% year-over-year revenue growth, with its cloud segment accelerating to 31% growth. The company is migrating customers from on-premises deployments to its cloud platform by 2029. Management forecasts a 17% decline in data centre revenue for the year, resulting in overall 13% slower growth in 2027. However, Atlassian could outperform expectations. Its AI platform, Rovo, is driving strong adoption, with users growing annualised recurring revenue at twice the rate of non-adopters. Net revenue retention exceeded 120%, whilst remaining performance obligations climbed 44% to $4.8 billion.
Atlassian has spent $1.8 billion buying back shares over the past twelve months, exceeding its free cash flow of $1.32 billion by 26.7%. The gap raises questions about the sustainability of the repurchase programme. The company's net cash position has declined approximately 87% year-over-year, from roughly $1.95 billion to about $250 million. Despite the buyback activity, Atlassian's stock returned only 1.2% over the past twelve months, lagging the market by 15.9 percentage points. The business itself remains robust. Revenue grew 28% in fiscal Q4 2026, with cloud revenue up 31%. Atlassian's AI product Rovo is used by over 80% of Fortune 500 companies. The company's Teamwork Graph, containing 25 years of collaboration data across 200 billion objects, remains its core value proposition.