Residential Loan Servicing System Support Analyst

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

This Residential Loan Servicing System Support Analyst will play a role in managing system changes/updates and be responsible for tracking issues and following up on resolutions and work very closely with management and coordinate all efforts into detailed reporting through Snowflake/Power BI for all departments within RLS along with internal/external reviews and audits.

This person will,

• Create/maintain detailed reporting for all departments within Residential Loan Servicing. This will be performed with a robust knowledge of Snowflake/PowerBI, to help support daily/weekly/monthly reports, ad-hoc reporting, exception reports, internal/external reviews and audits.

• Coordinate and perform internal data analysis, trending and reporting as requested for risk analysis, special projects or for other functional areas.

• Provide ongoing support for the various core and supplemental systems within RLS, along with system changes and updates on systems as well.

• Perform software troubleshooting functions. Work with ITS to maintain and update system software as necessary and review daily ITS Status board for possible impact to the department, communicate as applicable and provide updates until resolved.

• Responsible for the maintenance, troubleshooting and modification on all department hardware, including CRT’s, printers, Automated Dialing System equipment, Verint, Genesys, ACI (SpeedPay), and (ACD) phone system. Report all issues to ITS as

Requirements
Education

• Associate’s Degree or equivalent combination of education and experience Required

Experience

• 4-7 years Banking, Business Analyst, or Information Technology Services Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$18.68 - $32.02