Full-Time
Technical Support/Incident Team Manager
Saas Applications
RELEX Solutions
1,001-5,000 employees
AI-powered platform for supply chain planning
No salary listed
Senior, Expert
Melbourne VIC, Australia
In Person
- Proven experience in leading technical or customer support teams.
- Strong understanding of support operations, metrics, and escalation handling.
- Excellent communication and leadership skills.
- Ability to work cross-functionally in a global, fast-paced environment.
- Familiarity with enterprise SaaS products is a plus.
- Act as the line manager for the APAC Support team based in Melbourne.
- Drive team performance, quality, and adherence to SLAs and KPIs.
- Ensure consistent application of RELEX Support processes and best practices.
- Identify and remove operational blockers and manage cross-functional dependencies.
- Lead recruitment, onboarding, and retention efforts for the APAC support team.
- Coordinate with global support leads to align on strategy and process improvements.
- Serve as the Major Incident Manager during APAC business hours.
- Represent the APAC Support team in internal and external stakeholder engagements.
- Familiarity with enterprise SaaS products is a plus.
Relex Solutions offers a platform designed for retail and supply chain planning, utilizing artificial intelligence and machine learning to enhance business operations. Their services include demand forecasting, inventory management, and workforce optimization, catering to a diverse clientele such as retailers, manufacturers, and distributors. The platform operates on a software-as-a-service (SaaS) model, allowing clients to subscribe for access to its features, which are regularly updated to meet market needs. By integrating data from multiple sources, Relex Solutions provides a holistic view of the supply chain, facilitating improved decision-making and more precise forecasting. This focus on automation and efficiency sets Relex apart from competitors, with the goal of helping businesses streamline their planning processes and reduce operational costs.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$794.6M
Headquarters
Helsinki, Finland
Founded
2005
Simplify's Take
What believers are saying
- Growing adoption of AI-driven solutions boosts RELEX's market presence and client base.
- New category management capabilities cater to specialized procurement needs in supply chain management.
- €10 million green credit facility supports sustainable and eco-friendly supply chain solutions.
What critics are saying
- Emerging AI-driven platforms increase competition and could erode RELEX's market share.
- Rapid tech advancements may require costly updates, impacting profit margins.
- Data privacy regulations pose challenges in managing and integrating international client data.
What makes RELEX Solutions unique
- RELEX Solutions offers a unified platform for retail and supply chain planning.
- The platform leverages AI and machine learning for demand forecasting and inventory management.
- RELEX's SaaS model ensures continuous updates and support for its clients.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Home Office Stipend
Flexible Work Hours
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Finnebrogue, one of the UK's leading and award-winning food producers, has selected RELEX Solutions, a provider of unified supply chain and retail planning solutions, to optimise supply chain planning across its four production sites.
Camco manufacturing selects RELEX Solutions to unify demand, inventory and supply planning.
Guitar Center selects RELEX Solutions to optimize allocation and replenishment planning.
GPC Asia Pacific, the largest industrial and automotive aftermarket parts and service suppliers in the Asia Pacific region, has chosen RELEX Solutions, a provider of supply chain and retail planning solutions, to enhance forecasting and replenishment across its 600 stores and 17 distribution centers.
Australia and New Zealand: RELEX chosen by Woolworths Group to modernise replenishment platform RELEX Solutions reported: "RELEX Solutions, a provider of unified supply chain and retail planning solutions, will partner with Woolworths Group, to implement the RELEX Replenishment solution in all distribution centers and 1,400 stores in Australia and New Zealand for the retailer".