Full-Time
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Willamette Family
Compensation Overview
$17.85/hr
Springfield, OR, USA
In Person
Must be on-site in Eugene, OR; candidates must reside or be willing to commute.
Category
 Customer Experience & Support (1) |
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Requirements
- HS/ GED Completion
- Must be located in the Eugene, OR area or be willing to commute
- Background Check Approval from the Department of Human Services (Initiated post-offer)
- Pre-employment Drug Screening (including Cannabis/THC) (Initiated post-offer)
- Effective 03/28/2025- Willamette Family has a required 12 month waiting period before former clients can apply for employment
Responsibilities
- Manage Telephone Reception: Answer incoming calls, direct calls appropriately, take messages, and provide general program information.
- Perform General Office Tasks: Assist with copying, faxing, and helping individuals complete necessary forms.
- Provide Administrative Support: Assist counselors with various office duties to maintain efficient operations.
- Ensure Confidentiality & Compliance: Maintain strict adherence to 42 CFR Part 2 and HIPAA regulations to protect client privacy.
- Transport Residents: Drive residents to scheduled appointments as needed.
- Support Resident Well-Being: Provide direct support to residents, including crisis intervention and de-escalation when necessary.
- Conduct Drug Screening: Collect urine analysis (U.A.) samples from residents following program protocols.
- Communicate Resident Updates: Notify supervisors, counselors, and management of any critical information regarding residents.
- Monitor Facility Rules: Enforce curfews, oversee bedtimes, complete bed checks, and supervise visits.
- Maintain Documentation: Keep accurate and up-to-date daily logs and records.
- Assist with Additional Duties: Complete other tasks assigned by the Program Manager, Clinical Supervisor, or Program Director.
Desired Qualifications
- An understanding of substance use disorders
- The ability to effectively interact with co-workers, clients, and others with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles and sexual orientations and treat each individual with respect and dignity
- Competency in understanding substance abuse treatment practices