Full-Time

VP – Engineering

Confirmed live in the last 24 hours

Incident IQ

Incident IQ

51-200 employees

Asset management platform for K-12 schools

Enterprise Software
Education

Expert

Alpharetta, GA, USA

Job location is in Alpharetta, specifically at incident iq north and Halcyon.

Category
Engineering Management
Software Development Management
Required Skills
Microsoft Azure
Microservices
Development Operations (DevOps)
Requirements
  • Platform: Microsoft Azure, C#.NET 8.0
  • Architecture: Microservices, Multi-tenant, Event-Driven Architecture
  • Design Patterns: Dependency Injection, Repository Pattern, Factory Pattern, Singleton, Event-Driven Architecture, SOLID, CQRS (Command Query Responsibility Segregation), and Circuit Breaker for fault tolerance
  • Process: Agile methodologies, DevOps, CI/CD, Infrastructure as Code
  • Leadership: 10+ years in engineering leadership roles, with a proven ability to scale teams and deliver results
  • Experience scaling operations, navigating ambiguity, and implementing transformational changes
  • Ability to set the long-term vision and make critical trade-offs that impact the company’s trajectory
  • While technical expertise is essential, this role requires a balance of technical leadership and organizational management
  • Experience navigating a wide range of technical, operational, and strategic areas
  • Experience with a rapidly growing company, having to embrace and lead through constant change
  • Expertise in making tough calls, resolving conflicts, and driving alignment across diverse teams and stakeholders
Responsibilities
  • Define and execute the engineering vision, aligning with the company’s long-term strategic goals.
  • Build, mentor, and lead a high-performing engineering leadership team, fostering a culture of collaboration, innovation, and excellence.
  • Partner with the CTO and executive leadership to prioritize investments in technology, people, and processes.
  • Drive organizational design and team growth to support scaling while maintaining a focus on agility and innovation.
  • Establish and refine engineering processes to ensure efficient, predictable, and high-quality delivery.
  • Champion DevOps best practices, emphasizing automation, CI/CD pipelines, and reliability engineering.
  • Optimize engineering resource allocation to balance long-term innovation and short-term delivery.
  • Oversee budgets and vendor relationships to ensure cost-effective technology investments.
  • Provide technical leadership to ensure our SaaS platform remains scalable, secure, and performant.
  • Collaborate with the Product team to deliver customer-centric solutions, balancing innovation with technical feasibility.
  • Stay ahead of industry trends, ensuring the adoption of modern technologies and methodologies.
  • Drive architectural decisions to support multi-tenant, cloud-native SaaS solutions that handle billions of API requests.
  • Act as a key liaison between engineering and other departments, ensuring alignment and effective communication.
  • Represent engineering in board meetings and other executive-level discussions, communicating progress, challenges, and opportunities.
  • Build relationships with customers and partners to understand their needs and incorporate feedback into engineering priorities.
Desired Qualifications
  • A customer-first mindset, ensuring engineering efforts prioritize delivering exceptional value to users.
  • Visionary and forward-thinking, capable of navigating the challenges of a high-growth SaaS company.
  • Collaborative and approachable, with a low-ego leadership style that fosters team success.
  • Resilient and calm under pressure, with a focus on problem-solving and continuous improvement.
  • Passionate about technology and innovation, with a hands-on approach when needed.
  • Takes full ownership of tasks, delivering high-quality results with minimal oversight or hand-holding.
  • Inquisitive and eager to learn, consistently seeks to understand all aspects of the system, technology, and business to make informed and well-rounded decisions.

Incident IQ provides a support and asset management platform specifically designed for K-12 educational institutions. The platform helps schools manage their technology assets, including devices like Chromebooks and various educational software applications. It allows IT staff to submit and manage support tickets, track assets, and integrate different applications for improved functionality, such as syncing student information and payment data securely. Unlike many competitors, Incident IQ focuses solely on the needs of K-12 schools, offering a subscription-based model that includes additional modules for facilities and event management. The goal of Incident IQ is to streamline technology management and support processes in schools, making it easier for educators and administrators to utilize technology effectively.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Level Access enhances digital accessibility, meeting WCAG standards.
  • Strategic investment from Cove Hill Partners supports accelerated growth and innovation.
  • User-centric enhancements and certification programs improve user experience and adoption.

What critics are saying

  • Increased competition from similar EdTech solutions may erode market share.
  • Rapid technological changes require constant updates, straining resources.
  • Economic downturns could reduce school budgets, impacting subscription renewals.

What makes Incident IQ unique

  • Incident IQ specializes in K-12 workflow management, unlike general EdTech platforms.
  • The platform integrates smart lockers, enhancing IT problem resolution in schools.
  • Incident IQ offers unique event and facilities management solutions for school districts.

Help us improve and share your feedback! Did you find this helpful?

Benefits

We facilitate whole-person growth where employees are able to develop personally as well as professionally.

We offer an energetic and collaborative environment, Everyone’s opinion matters!

We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!

We provide excellent work/life balance.