Full-Time
Associate Director Global Real Estate Services Operations Lead
Ernst & Young
10,001+ employees
Provides consulting, assurance, and tax services
No salary listed
Bengaluru, Karnataka, India
In Person
Bachelor's
 Real Estate (1) |
|---|
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- Bachelor’s degree in Business, Real Estate, Facilities Management, Engineering, Finance or a related field.
- Minimum 12 years of relevant experience in corporate real estate, workplace services, facilities management, operations management or related functions.
- Minimum 5 years of leadership experience managing regional or global teams.
- Experience operating in multinational, matrixed organizations.
- Experience leading operational transformation, process improvement and organizational change initiatives.
- Strong understanding of corporate real estate operations, lease administration, portfolio management and workplace services.
- Experience with enterprise platforms and operational systems such as TRIRIGA, SAP, Ariba or comparable solutions.
- Strong financial planning, budgeting and reporting experience.
- Lead the operational strategy and execution framework supporting the global real estate portfolio.
- Establish and maintain global operating standards, governance structures and service delivery models.
- Drive consistency, scalability and operational excellence across Real Estate Services functions.
- Partner with Real Estate Leaders, Procurement, Finance, Technology, Risk, Legal, Security and Talent teams to ensure aligned and efficient service delivery.
- Monitor operational performance and implement corrective actions to continuously improve delivery outcomes.
- Lead strategic transformation initiatives across the global Real Estate Services organization.
- Identify opportunities to simplify, standardize and automate processes.
- Drive the implementation and adoption of emerging technologies, including artificial intelligence, automation and advanced analytics.
- Develop operational roadmaps supporting future workplace, real estate and business strategies.
- Champion innovation and promote a culture of continuous improvement.
- Own the development and delivery of operational reporting and performance management frameworks.
- Provide executive-level reporting, insights and recommendations to support strategic decision making.
- Support scenario planning and portfolio analysis for optimization, efficiency and cost management objectives.
- Develop key performance indicator and service performance frameworks measuring operational effectiveness and business value.
- Provide leadership and oversight for key operational platforms, including TRIRIGA, SAP and Ariba.
- Drive data quality, governance and reporting excellence across the global portfolio.
- Partner with technology teams to optimize existing platforms and evaluate future capabilities.
- Ensure operational systems support business requirements and strategic objectives.
- Support the development and management of the global Real Estate Services operating budget.
- Oversee operational financial performance, forecasting and reporting activities.
- Drive cost optimization initiatives while maintaining service quality and business outcomes.
- Support governance of chargeback, allocation and cost recovery processes where applicable.
- Provide operational oversight of strategic third-party service providers supporting the Real Estate Services function.
- Establish and monitor service-level agreements, operational metrics and performance standards.
- Build partnerships with external providers to drive innovation, value creation and continuous improvement.
- Ensure alignment with procurement, risk and compliance standards.
- Lead and develop a globally dispersed operations team across Global Delivery Services locations.
- Create a high-performance culture focused on collaboration, accountability, innovation and continuous learning.
- Provide leadership for talent attraction, succession planning, coaching and professional development.
- Build organizational capabilities supporting the long-term evolution of the global Real Estate Services function.
- Serve as a trusted advisor to senior leaders across EY.
- Act as the primary operational point of contact for global Real Estate Services matters.
- Build productive relationships across Finance, Technology, Talent, Risk Management, Legal, Security, Procurement and Workplace functions.
- Influence strategic decisions through business acumen, data-driven insights and collaborative leadership.
- Experience working within a Global Business Services or Global Delivery Services environment.
- Experience supporting large global property portfolios.
- Knowledge of lease management, lease accounting and portfolio analytics.
- Experience managing outsourced service providers and global consulting partners.
- Knowledge of workplace strategy, facilities management and capital project delivery.
- One or more of the following certifications: RICS; MCR or SLCR; PMP or PRINCE2; CFM; IFMA certifications; Lean Six Sigma; Prosci Change Management Certification.
EY (Ernst & Young) is a global professional services firm that provides consulting, assurance, tax, and transaction advisory services across industries such as energy, healthcare, financial services, and real estate. Its work centers on helping clients solve critical business challenges by offering high-value advisory support in areas like supply chain, cybersecurity, sustainability, and digital transformation; revenue comes from fees for consulting, audit, and advisory services. What sets EY apart is its breadth of services across multiple disciplines, deep industry knowledge, and emphasis on thought leadership and research to inform clients’ strategic decisions. The firm aims to help organizations improve operational efficiency, navigate regulatory environments, and stay ahead of market trends by delivering practical, evidence-based guidance and execution support.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1991
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Simplify's Take
What believers are saying
- April 7, 2026, agentic AI rollout targets all end-to-end audit activities by 2028.
- February 10, 2026, Snowflake Innovation Center widens data-cloud transformation sales.
- EY.ai Agentic for Sales launched March 2, 2026, with Snowflake and Canva.
What critics are saying
- July 28, 2026, FRC sanctioned EY £1.197 million for Made.com audit failures.
- July 2026 class action targets EY over tax-team breach exposing Social Security numbers.
- Repeated sanctions break trust and drive clients from EY audits.
What makes Ernst & Young unique
- EY Canvas and agentic AI power 160,000 audits globally.
- Microsoft committed $1 billion with EY on May 21, 2026.
- EY bundles tax, assurance, consulting, and EY-Parthenon inside one platform.
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Benefits
Professional Development Budget
Flexible Work Hours
Remote Work Options
Company News
Ernst & Young's US division is allocating $100 million this fiscal year to bonus payments rewarding employees who demonstrate adaptability, innovation, and judgement. Individual spot awards reach $500, whilst employees or teams making significant contributions can receive between $10,000 and $25,000, five times the previous programme's ceiling. The initiative also covers AI experimentation. "What we recognise signals what we value," said Ginnie Carlier, chief talent and culture officer for EY Americas. The bonuses form part of a broader strategy to reshape employee development across all career levels. Other professional services firms are pursuing similar approaches. KPMG restructured its audit internship this summer to emphasise critical thinking, whilst PwC US introduced training combining AI proficiency with human qualities like empathy. EY reported AI-related revenue grew 30% year-over-year in 2025.
EY-Parthenon has acquired SparkOptimus, a Dutch digital strategy consultancy founded in 2010. The Amsterdam-based firm employs around 50 consultants and specialises in AI transformation, digital business model redesign and technology-driven transformation. SparkOptimus founders Alexandra Jankovich and Tom Voskes, both former McKinsey consultants, said joining EY-Parthenon will create significant value for clients and staff whilst providing access to broader capabilities. The acquisition marks EY-Parthenon's first European deal since 2021. EY-Parthenon, established in 2014, is EY's strategy consulting and transactions advisory business with around 25,000 professionals globally. Mark Reich, Partner at EY-Parthenon Netherlands, said SparkOptimus' expertise will complement existing capabilities in the Dutch market. The deal closes on 1 September 2026. Financial terms were not disclosed.
The UK Government has awarded a contract worth up to £456 million to KPMG and EY to train civil servants, the Financial Times reported, citing government procurement tracker Tussell. Under the arrangement, the firms will train officials across various skills areas, including AI, between 2026 and 2028. KPMG's share is capped at £319 million, representing almost a quarter of its total UK advisory net sales from last year. EY's portion is worth £137 million, equivalent to around 13% of its UK consulting revenue. The deal is the largest single contract awarded to Big Four companies since Tussell started tracking records in 2012. The previous record was a £322 million deal between the Foreign Office and PricewaterhouseCoopers in 2012.
EY has introduced an "invisible" AI router to manage internal AI spending, helping cut token consumption by up to 60% since its April rollout. The router sits behind specialised AI tools and directs employee queries to the most appropriate model for each task, rather than defaulting to the most powerful option. Token costs have become a growing concern as AI providers increasingly charge based on usage. EY's AI Pulse survey found that 82% of senior leaders at companies investing in AI were worried about token usage. The router has been deployed on department-specific platforms, including tax and risk functions, though not on the general Microsoft Copilot chatbot available to all staff. EY has also implemented token budgets based on employees' roles and departments. The firm's global consulting AI leader Dan Diasio said companies should focus AI investment on areas with the deepest impact rather than spreading resources thinly.
The UK's Financial Reporting Council has fined EY nearly £1.2m and audit partner Julie Carlyle £49,000 for failings in their 2021 audit of Made.com. Both received severe reprimands for breaching international auditing standards regarding going concern and deferred tax assets. The FRC said the auditors relied on management forecasts without sufficient challenge or adequate testing. Made.com, an online furniture retailer that listed on the London Stock Exchange in June 2021, entered administration in November 2022 after reporting a £35.3m loss. EY later disclaimed its opinion on Made.com's 2022 interim statements due to material uncertainty about the company's ability to continue operating.