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Job Description
Job Title: Workplace Experience Coordinator
Account: BP Sunbury
Region: BP EMEA
Location: Sunbury-On-Thames
Reports to: Workplace Manager
Position, Purpose & Nature
The main purpose of this role is to create, organise, plan and monitor workplace experiences and support customers with event bookings. Bringing our client’s work environment to life by assisting to provide world class experiences, enabling team collaboration.
Duties & Accountabilities
- Assist with creating/providing positive, inclusive Workplace experiences.
- Manage the standards & delivery of all aspects of the Workplace experience on site.
- Assist with the creation of the site customer annual engagement calendar.
- Support the delivery of the One Team ethos.
- Support the Workplace team with delivering individual building or site wide projects and initiatives.
- Work collaboratively with our customers.
- Deliver value to our customers by providing top quality support whilst acting as a trusted advisor.
- Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.
- Manage day to day inquiries for events/meeting space in the SLC via email, telephone & face to face meetings.
- Review event booking forms to understand customer requirements.
- Provide a weekly Look ahead report and share with Workplace Team, AV & Catering teams.
- Raise IT Requests to book SLC AV Teams.
- Advise the catering team of any forward bookings.
- Ensure that the on-site cleaning & operations teams has an oversight of booking.
- Cover of SLC Reception duties as and when required.
- Raise Work orders for Workplace assistant Team to support in setting up spaces for events.
- Ensure that events set ups are undertaken is a safe manner (manual handling, clear fire exist etc).
- Check event set ups are in line with customer requirements in advance of each event.
- Liaise with customers locally to ensure that any late requests can be accommodated.
- Liaise with the onsite team to understand any local building initiatives which may impact on events.
- Communicate any AV Defects to HCL to incorporate in future equipment replacement plans.
- Carry out monthly workplace inspections, annual review of the building Fire Risk assessment & building risk assessments.
- Support the Workplace team with delivering individual building or site wide projects and initiatives.
Dimensions
- ICBT – Incorporating 20 office buildings and laboratories.
- No direct reports
Relationships
- JLL Workplace team and key on site supply partners.
- HCL AV Team.
- BP Clients & customers, BA Networks & Comms Team.
Key Performance Indicators
- Goal attainment.
- Customer Feedback.
- Monthly reporting.
- Booking management & utilisation.
- Work order Management.
- Successful customer engagement and experiences.
Requirement Profile
The ideal candidate will have knowledge of the following:
- Experience in working in a similar Customer focused environment.
- Reception, event booking experience.
- Experience in Facilities Management.
Qualifications & Experience
- Workplace facilities experience in a service-related environment.
- Experience of events of workplace engagement activities from conception through to delivery.
- Computer literate in MS Office Applications.
Skills & Behaviour
- Sets high standards for themselves and others.
- Can inspire others and support new ideas and initiatives.
- Can adapt to changing demands and deadlines.
- Ability to solution and take ownership.
- Strong oral and written communication skills and the ability to communicate in an effective manner.
- High customer service focused sound problem solving ability.
- Strong time management skills
- Self-motivated, well organised, confident manner, team-player.
Job Description
To support the Workplace Experience Manager deliver a suite of services within the portfolio, events management, co-ordinating the workplace calendar whilst managing pop up events enhancing the workplace.
Location:
On-site –Feltham, GBR, Surrey, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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