Full-Time

Senior IT Support Specialist

Confirmed live in the last 24 hours

DoiT International

DoiT International

501-1,000 employees

Cloud consulting and technology solutions provider

Consulting
Enterprise Software

Mid, Senior

Remote in USA

Remote position based in the US, preferably in the Central or Eastern Time Zone.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
AWS
JIRA
Confluence
Google Cloud Platform
Requirements
  • Minimum of 3-5 years of experience in IT support or systems administration, with a focus on Google Workspace and MDM.
  • Experience in a fast-growing global technology startup is preferred.
  • Advanced proficiency in Google Workspace administration and Jira management.
  • Strong understanding of device management, MDM solutions, and endpoint security compliance, with advanced experience in Mac support and management in a professional environment.
  • Fully fluent in English with excellent verbal and written communication skills.
  • Excellent interpersonal skills to effectively communicate with users and vendors.
  • Ability to work independently, manage time efficiently, and prioritize tasks effectively in a remote setting.
  • Detail-oriented, organized, and capable of problem-solving with a strong customer service focus.
Responsibilities
  • Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts and devices.
  • Oversee the provisioning, configuration, and management of company laptops and personal mobile devices, with a strong emphasis on Mac laptops and familiarity with Windows machines.
  • Manage global IT inventory, vendor relationships for hardware ordering, and handle the shipping of new devices, repairs, and retrievals.
  • Deploy and manage Mobile Device Management (MDM) solutions, overseeing daily tasks and ensuring compliance.
  • Provide advanced troubleshooting and education for end users on tools such as Google Workspace, Jira, Confluence, GCP/AWS playgrounds, Slack, 1Password, and Rippling.
  • Set up and coordinate repairs and replacements of computers, including shipping and interim solutions.
  • Partner with the InfoSec team to support SOC 2 audits and ensure endpoint security compliance.
  • Monitor laptop activity and manage the deployment of security tools.
  • Maintain comprehensive documentation of IT processes and support tickets in Confluence and Jira.
  • Handle business account management and budget reporting related to IT operations.
  • Manage your time effectively to handle support requests and IT operations autonomously, ensuring consistent support across different time zones.

DoiT International provides cloud consulting and technology solutions aimed at helping businesses optimize their cloud infrastructure and enhance their digital transformation. Their services include cloud migration, cost optimization, and performance tuning. DoiT uses a combination of expert consulting and proprietary software tools to assist clients in managing their cloud environments effectively. They collaborate with major cloud service providers like Google Cloud and Amazon Web Services (AWS) to create customized solutions for a variety of industries, from startups to large enterprises. Unlike many competitors, DoiT offers a diversified revenue model that includes both one-time consulting fees and recurring subscription income from their software tools. The company's goal is to delight customers by exceeding their expectations and providing strategic support throughout their cloud journey, all while fostering a culture of inclusivity, teamwork, and continuous learning.

Company Stage

Series A

Total Funding

$100M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition in the Elite 150 category on CRN MSP 500 list for 2024 underscores DoiT's industry leadership and credibility.
  • The appointment of a VP of Corporate Development and Investments signals potential for strategic growth and new business opportunities.
  • Landing on Inc. 5000's list of fastest-growing companies highlights DoiT's robust growth trajectory and market impact.

What critics are saying

  • The rapidly evolving cloud computing market requires constant innovation, posing a challenge to maintain a competitive edge.
  • Dependence on major cloud providers like Google Cloud and AWS could limit DoiT's flexibility and bargaining power.

What makes DoiT International unique

  • DoiT International's dual focus on consulting services and proprietary software tools sets it apart from competitors who may only offer one or the other.
  • Their strategic partnerships with major cloud providers like Google Cloud and AWS enable them to deliver highly tailored and effective solutions.
  • DoiT's commitment to inclusivity, teamwork, and continuous learning fosters a unique company culture that enhances client satisfaction and employee engagement.

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