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Counseling Center Administrative Support
Time Type:
Part time
Job Type:
Regular
FLSA Status:
Non-Exempt
SEIU Local 500 - Provost & Enrollment DivisionThis position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Summary:
The Part-Time Administrative Assistant provides and facilitates the smooth functioning of the Center for Well-Being’s front office. The person in this position must be a responsible, dependable, and supportive team member and, as the Center’s first point of contact, have excellent customer service skills.
Essential Functions:
1.) Client and Staff Scheduling
Answer phones, schedule Center for Well-Being appointments (e.g., initial consultations and advocacy appointments), greet walk-ins, manage staff and trainee requests for room scheduling.
2.) Client and Community Contact
Direct clients and process client paperwork, provide information to the AU community regarding Center services, observe and maintain confidential front office environment.
3.) Data Collection and File Maintenance
Create and maintain confidential files for clients. Direct fax and phone calls, trainee files and office mail.
4.) General Office Responsibilities
Proof and maintain office contact lists, manage front desk supplies, make copies, distribute materials, maintain shared office spaces (e.g., crisis room).
Competencies:
Serving Customers.
Prioritizing and Organizing.
Championing Customer Needs.
Supporting Coworkers.
Making Accurate Judgments and Decisions.
Position Type/Expected Hours of Work:
Part-Time.
25 hours per week.
Schedule is 10am - 3pm.
Position duration is for 10 months.
Salary Range:
$22.00 - $24.00 per hour.
Required Education and Experience:
High school diploma or equivalent.
1 - 3 years of relevant experience.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check.
Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Administrative & Executive Assistance (1)