Customer Success Manager
UK
Posted on 12/8/2023
INACTIVE
Wiz

1,001-5,000 employees

Cloud security platform identifying and mitigating risks
Company Overview
Wiz is a leading cloud security company that provides comprehensive risk identification and mitigation solutions for various cloud platforms, making it a valuable asset for organizations seeking to enhance their cloud security. The company's user-friendly, agentless tool consolidates multiple functions, offering a streamlined approach to cloud security, backed by excellent support and thorough documentation. Wiz's commitment to educating clients on best practices and providing actionable insights sets it apart in the industry, demonstrating its dedication to not just providing a service, but also empowering its users.
Cybersecurity
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$791M

Founded

2020

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

11%

1 year growth

63%

2 year growth

366%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • 2+ years of experience in technical customer facing roles
  • Experience interfacing with technical end customers
  • Excellent written and verbal communication skills
  • Relevant hands-on technical experience in public cloud, virtualization, networking, Kubernetes/containers, security, scripting, APIs, or related technical domains
  • Ability to multi-task and work in a fast-paced environment
  • Proven ability to learn new products and technologies
Responsibilities
  • Lead the technical onboarding process for new customers
  • Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams
  • Develop hands-on technical knowledge of Wiz product and feature capabilities
  • Collaborate with Technical Support and Customer Success Architecture teams to ensure timely resolution to customer issues
  • Collaborate with customers and Wiz training teams to ensure customers are educated on product features, best practices and security principles
  • Develop relationships with multiple levels of customer stakeholders from technicians to CISOs
Desired Qualifications
  • Experience in deployment project planning, Quarterly Business Reviews, Stakeholder alignment, escalation management