Data Quality Specialist

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team:  

Our team thrives in a dynamic environment where new ideas are encouraged, collaboration is key, and innovation is celebrated. You will enjoy the excitement of working in a fast-paced environment.

About the Role:

The Data Quality Specialist at LexisNexis Risk Solutions is responsible for delivering end-to-end client service, ensuring timely delivery of services and acting as a liaison for client contract reviews.

Responsibilities: 

• Providing end to end client service to contacts to ensure services received timely.

• Liaison for review of client contracts.

• Operating within the Customer Support function, either as a generalist or across multiple disciplines.

• Developing proficiency in a range of processes and procedures through job-related training and hands-on experience.

• Working within established processes, procedures, and methodologies.

• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Requirements:

• Demonstrating proficiency in a range of analytical and technical processes or procedures to complete assigned tasks.

• Possessing a solid understanding of how the team collaborates with other departments to achieve overall objectives.

• Providing guidance and support to junior team members, fostering a collaborative and efficient work environment.

• Applying problem-solving skills and innovative mindset to perform moderately complex and varied tasks, ensuring accuracy and timeliness.

• Ability to impact the quality and efficiency of own work, contributing positively to team performance and objectives.

• Effective communication skills to exchange information clearly and professionally; ability to use tact and diplomacy in dealing with colleagues and stakeholders.

• Previous customer service experience preferred.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: 

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits 

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan 

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs 

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity 

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits 
  Health Savings, Health Care, Dependent Care and Commuter Spending Accounts 
  Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice 
    

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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