Full-Time
Business Insurance Senior Client Manager
Posted on 9/4/2026
Marsh & McLennan
Risk, insurance and business consulting
No salary listed
Company Does Not Provide H1B Sponsorship
Chattanooga, TN, USA
Hybrid
Commute to the Chattanooga office at least three days per week is required.
Bachelor's, Master's
Category
 Insurance (1) |
|---|
Required Skills
Microsoft Office
Word/Pages/Docs
Marketing
Excel/Numbers/Sheets
Microsoft Outlook
PowerPoint/Keynote/Slides
Requirements
- Five to seven years of prior experience.
- A Bachelor's Degree or equivalent work experience is required.
- Advanced designation such as Certified Insurance Counselor, Certified Risk Manager, Associate in Risk Management, or Chartered Property Casualty Underwriter is preferred.
- A Property Casualty Resident's License is required.
- Annual continuing education is required.
- Advanced proficiency in managing a book of business through its annual life cycle, including new business, customer service, renewal strategy, and delegation to junior team members.
- Advanced application of prioritization and organizational skills.
- Advanced project management skills, including delegation.
- Strong carrier relationships with field representatives, marketing, and underwriting.
- Extensive knowledge of insurance products, lines, and marketing techniques.
- Ability to explain how products are utilized and administered to clients and team members.
- Current knowledge of trends and regulations.
- Advanced application of available tools and resources.
- Expert proficiency in Microsoft Office products, including Outlook, Word, and PowerPoint, and advanced proficiency in Excel.
Responsibilities
- Use the agency management system for navigation and delegation of tasks to team members.
- Conduct initial rate negotiations for renewals and competitive quotes.
- Organize responses and present them to the client team or producer for review.
- Escalate complex negotiations to the client team or producer when appropriate.
- Direct and manage the client team on strategy, client deliverables, and meeting client expectations, including proposals, stewardship, meetings, and special projects.
- Develop positive working relationships with clients in coordination with the client team.
- Communicate with leadership levels across client organizations, including office managers, controllers, safety directors, chief executive officers, chief client officers, and chief financial officers.
- Inform the client team of significant changes relating to clients or carriers.
- Lead client teams in renewal strategy meetings in conjunction with the producer.
- Execute or delegate deliverables to the client team and manage task completion.
- Assist other senior client managers during high-volume periods as needed.
- Prepare client presentations and develop meeting agendas.
- Attend client meetings and lead portions of them as directed by the producer.
- Coordinate with the client team and subject matter experts, including loss control, communications, and claims, to obtain applicable resources.
- Participate in new business proposal presentations at the producer's direction.
- Participate in internal and external renewal strategy meetings.
- Perform renewal exposure analysis.
- Send submissions to the market or rate them online.
- Perform non-admitted carrier due diligence in accordance with state rules.
- Perform premium, rate, and coverage comparisons.
- Negotiate with insurance markets.
- Generate and update fee agreements.
- Finalize proposals and present them to clients.
- Send bind orders to carriers.
- Receive binders from carriers and transmit MMA binders to clients.
- Perform renewal premium allocation.
- Order endorsements and coverage changes from carriers.
- Perform audit reviews and address discrepancies.
- Provide complex contract review.
Desired Qualifications
- An advanced degree in Risk Management and Insurance, Finance, or Accounting.
- Advanced understanding of tools such as Reference Connect, Playbook, and MMA U.
- Intermediate understanding of advanced tools such as Loss Forecaster, CAT Modeling, and Mod Master.
Marsh, formerly Marsh McLennan, is a global professional services firm focused on risk, insurance, reinsurance, talent and business strategy. Its operating businesses help organizations arrange coverage, model and transfer risk, design workforce programs and address complex management questions. Clients range from growing companies to governments and multinational enterprises. The group combines advisory expertise with insurance-market access and data, making it broader than an insurance broker alone while remaining primarily a business-to-business services organization.
Company Size
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Total Funding
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Headquarters
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Founded
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