If you’re passionate about planning, directing, leading and coordinating activities by utilizing industry best practices leading and facilitating successful deployments of some of our highest value accounts, you have a place with us. SentinelOne is growing its Customer Success team and looking for a technically inclined project manager. You will be responsible for managing project milestones and timelines in coordination with the customer as well as with internal cross-functional resources in Customer Success, Technical Account Management, and CS Engineering. You will facilitate a partnership between our customers and internal teams to define and implement project KPIs and parameters that will realize optimal ‘time to value’ and enable long term success and growth. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our customers successful!

Responsibilities

• Plan, direct, and coordinate customer onboarding and professional services projects across each phase from initiation through completion
• Collaborate with the customer and internal technical resources to structure project goals, timelines, and defined scope in pursuit of minimizing time to value (TTV) so that new customers can achieve their desired ROI swiftly and fully
• Communicate to key stakeholders, both internal and external, on expectations, project timelines, requirements, and potential blockers
• Remotely participate in client meetings, including project kick-off, regular project update/progress review meetings, and project closure meetings
• Assist the project team in removing obstacles and addressing technical challenges when necessary, including ensuring issues are escalated and actively managed as needed
• Work cross-functionally within SentinelOne with Support, Product Management, Engineering & other teams to provide customers with direction & insight while advocating for customer needs
• Tailor project plans specifying goals, milestones, timeline, dependencies, and scheduling
• Oversee allocation of available resources
• Develops communication plans, risk analysis and mitigation strategies as needed
• Ensure customer engagement and project status is updated within the project management tool(s) for appropriate visibility and tracking. 
• Improve standards and procedures for project reporting and documentation
• Review project status reports and adjust tasks and schedules as required
• Develop/maintain project working documentation and templates
• Provide metrics and KPI reporting for business analytics

Qualifications

• Display a talent for building strong relationships and managing customer expectations resulting in high customer satisfaction
• Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals
• Proven technical aptitude. An ability to understand and operationalize complex technical requirements and communicate to technical and non-technical audiences alike
• Experience with managing highly complex implementations and technical engagements for a diverse set of customers
• Impeccable written and verbal communication skills
• Detail-oriented and analytical with a passion for project management
• Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment
• 3-5 years of experience on professional services automation/ project management tools like Monday.com, Atlassian, FinancialForce, etc
• Strong proficiency in project management software commonly used in the industry for developing project plans including dependencies and timelines

What will separate you from other candidates?

• Experience in the IT or Cybersecurity industry especially Endpoint Security
• Experience with a structured project management methodology which may include; Agile Methodologies (Including Scrum or Kanban), Lean, Traditional Waterfall, Six Sigma, PMBOK, or a hybrid of these or other methodologies
• Embodies the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community.
• Experience in working with international and/or multicultural teams and customers

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events