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Client Liaison Specialist
Posted on 11/24/2022
Hampton, VA, USA
Experience Level
Desired Skills
Data Analysis
  • BS degree and 8 - 12 years of prior experience or a Masters with 6-10 years of prior relevant experience. Additional years of experience may be considered in lieu of a degree
  • Clearance: active SECRET with the ability to obtain and maintain a TS/SCI
  • Expertise with Agile software management and continuous integration and continuous delivery practices
  • Expertise with system requirements management, including requirements gathering and decomposition
  • Comfortable briefing Engineering and Architectural concepts to non-technical leadership
  • Expertise with high-level software system design and development of design artifacts
  • Excellent problem solving and analysis skills, including the ability to logically create structure and order from unstructured inputs
  • Self-starter that is able to work independently while possessing the communication skills to work collaboratively with software development teams and external customers
  • Excellent interpersonal, verbal and written communication skills
  • Consult with users, managers, and other stakeholders to identify, define, and document business needs and objectives (requirements). Create and/or assist users in preparing and submitting requirements/change requests
  • Analyze feasibility of and develop requirements for new features and enhancements to current system
  • Manage list of requirements, engage with Program Manager to validate and prioritize requirements, analyze needs, and break down requirements into smaller, more specific details; ensure the right need and the right solution are captured
  • Assist in system architecting, trade-off analyses, development of detailed design artifacts, defining the project's test and delivery strategy, and supporting the program managers
  • Inform program leadership of status, roadblocks and challenges and identify corrective actions, and specific concerns/issues needing resolution
  • Identify risks and mitigation activities
  • Participate in Technical Exchange Meetings, to provide insight and influence and brief leadership of any outstanding issues or required actions
  • Respond to user requests for technical support, troubleshoot/resolve user issues, problems/outages, etc
  • Coordinate software release activities, to include approvals from operations, management, and security personnel; ensuring all administrative, technical, and security related actions are completed for each software deployment
  • Gather/prepare/review/modify/submit all documentation required for software release, to include an SVDD (security release notes, test cases/reports, Fortify reports/analysis, database changes), XSD changes, XSAT results, and SIAs when necessary
  • Creating/update/review documents to acquire/maintain Authority to Operate (ATO)
  • Create and maintain network architecture diagrams, dataflow diagrams, replication diagrams, Configuration Control Plans, etc. and ensure documents are released to appropriate governing entities
  • Leads in user acceptance testing of each new software deployment at the customer site
  • Prepare/submit/track problem reports for issues with existing hardware, software, user accounts, etc. at customer site, and analyze data to determine root cause or trends revealed in problem reports
  • Complete CSRDs to request/acquire new software, hardware, etc. at customer site
  • Collaborate with technicians to ensure all NIPR/SIPR/JWICS PCs have proper software loaded
  • Attend/participate in regularly scheduled meetings to include daily standups, sprint previews, sprint plannings, sprint retrospectives, demos, scrum of scrums, customer teleconferences, technical exchange meetings, etc
  • Provide weekly, monthly, and quarterly progress reports to keep senior management aware of project status, timelines, key issues, etc. to include Monthly Status Reports, Program Management Reviews, and In-Process Reviews
Desired Qualifications
  • Clearance: Active TS/SCI
  • Expert knowledge of the Air Force intelligence community to influence solution designs and processes

10,001+ employees

Scientific & engineering systems integration service
Company Overview
Leidos’s mission is to make the world safer, healthier, and more efficient through technology, engineering, and science. The company is a leader in systems integration and technical solutions while working closely with all branches of the U.S. military, the U.S. Department of Defense, other U.S. government civil agencies, and also customers in select markets across the globe.
  • Medical, dental, & vision insurance
  • Health Savings account
  • Income protection
  • PTO
  • Paid parental leave
  • Jury duty pay
  • Bereavement leave
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Family Benefits
Company Core Values
  • Integrity: Is having the courage to make tough ethical decisions, taking pride in our work, being transparent with our team, and being respectful of everyone.
  • Inclusion: Is fostering a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
  • Innovation: Is not limited to our engineers and scientists. It is acting as a catalyst. Being tenacious and curious to help us excel and be a part of a learning organization.
  • Agility: Is being flexible, creative, and resilient. It is our ability to think and act small while using the size and strength of our balance sheet to our advantage.
  • Collaboration: Is being team-oriented and proactively engaging to meet shared objectives. It is about building relationships and staying connected with each other.
  • Commitment: Is being accountable, taking ownership, modeling servant leadership, and operating with a sense of urgency to our customers and teams.