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Lead – Account Management
Enterprise
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • 8+ years in the digital media space; 2+ years managing a client services team
  • Strong mentoring, coaching, and people management skills
  • Ability to thrive in a fast-paced environment and adaptable to change
  • Ability to lead multiple projects while maintaining strong attention to detail
  • Data-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals
  • Passion for building and transformation; excited to grow with the company
  • Strong understanding of campaign strategy, management, and optimization within a biddable environment
  • Self-motivated and comfortable dealing with ambiguity
  • Positive attitude and team-oriented mentality
  • Curiosity, hunger to learn, and passion for problem-solving
  • A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods
Responsibilities
  • Lead a team of Account Managers; coach functional excellence, support new team member onboarding and development, and build Nextdoor expertise
  • Identify areas of skill development; grow and develop Account Managers through strong mentorship
  • Collaborate with Account Management, Operations, and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers
  • Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells
  • Develop strong product and technical expertise; be a Nextdoor expert for your team and customers
  • Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for Nextdoor
  • Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application
  • Be the main point of escalation and advocate for your team, vertical, and customers
  • Collaborate with leadership to strategize and execute the long-term vision for the Account Management team
Desired Qualifications
  • Experience working with performance-driven customers and optimizing DR KPIs
Nextdoor
Company Overview
Nextdoor is where neighbors come together for trusted connections and the exchange of helpful information, goods and services.