Full-Time
Agent de l'expérience client
Starlink Aviation
No salary listed
Saint-Hubert, Longueuil, QC, Canada
In Person
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Microsoft Office
Customer Service
Requirements
- Experience with customer support.
- Fluency in spoken and written French and English is required because the role interacts with an international clientele speaking languages other than French.
- Strong written, communication, and interpersonal skills.
- Knowledge of Microsoft Office and the ability to adapt quickly to new technologies.
- Ability to manage multiple projects and tasks effectively at the same time.
- Ability to work as part of a team.
- Availability to work different shifts, including weekends and public holidays.
Responsibilities
- Provide high-quality customer service in accordance with the company’s philosophy.
- Ensure efficient and courteous aircraft arrivals and departures.
- Ensure seamless communication and coordination between customers and ramp service agents.
- Assist customers with requested services, including refueling, catering, securing the hangar area, accommodation, and transportation.
Desired Qualifications
- Demonstrate courtesy, discretion, and efficiency toward customers.
- Demonstrate leadership through innovation in all activities.
- Show passion for the work and a willingness to improve.
- Be proactive and strongly motivated to complete tasks.
- Demonstrate personal and corporate integrity.