Shop Service Manager

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

The Shop Service Manager is responsible for the overall branch site service, site team leadership, labor efficiency and timeliness of service delivery within our Palfinger USA, LLC business unit. Branch site service excellence, team safety, along with the expansion of our service market share are key goals. This is an onsite role in Kent, WA. This position reports to the Regional Service Manager.

Your Responsibilities:

• Recruit, train, engage/retain and schedule In-House Service Technicians to effectively support customer service demands and operational needs.
• Address customer inquiries, and equipment service needs; process service quotes and warranty claims.
• Manage site work-in-process to ensure safe and consistent service delivery, along with effective utilization of in-house service resources.
• Manage facility infrastructure needs including maintenance scheduling and expense processing. 
• May perform service repairs on a frequent basis (must have own tools).

Your Qualifications:

• High School diploma or GED required, technical or trade school degree preferred.
• 5 years’ experience in general shop/service management or 7 years’ experience within the truck equipment/crane or lifting equipment industry (preferably on Palfinger products).
• Strong computer skills with knowledge of Windows applications, and company CRM.
• Proven ability to work independently, take initiative and be resourceful.
• Strong leadership skills with ability to hire, engage and develop In-House Service Technicians.
• A valid drivers license with Class B CDL is required.

What We Offer:

• Competitive compensation of $90- 115K annually (dependent on experience).
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. 

Equal Opportunity Employer/Vet/Disabled