Assistant Director of Case Management

Provide direct supervision to Case Managers in the provision of all wellness and vocational rehabilitation services. This includes one-on-one coaching, quality assurance oversight, performance management, and disciplinary actions, if necessary.

Oversee case management outreach efforts to promote full compliance amongst all agency clients.

Ensure achievement performance benchmarks in the areas of wellness plan completions, wellness plan completion rate, and engagement in VRS activities to achieve job placement goals.

Manage proper and timely communication between case management staff with medical and mental health staff to ensure compliance and completion of wellness plans.

Manage the provision of all case management functions and maintain an effective plan of organization for the Case Management department with explicit and detailed assignment of responsibility and commensurate delegation of authority.

Adhere to the department budget and ensure that Case Managers operate within guidelines and goals for revenue and expense budgets.  Assist in the preparation of the department budget, as needed.

Exercise discretion and independent judgment with matters that significance with regards to program services administration.

Manage and ensure the department is in compliance with the terms and conditions of WeCARE contract pertaining to the provision of case management services.

Prepares and submits all statistical data and reports required and requested by prime contracting agency.  Prepares all information required for audits.

Represent the agency as a liaison with the program funder and other service providers.

Ensure that staff and program components deliver quality services to participants in accordance with overall program objectives.

Organize and oversee the facilitation of training and staff development in accordance with responsibilities of case management and administrative staff positions and to enable the growth and development of each job function

Perform reviews and create standards for all Case Management programs and services in response to Fedcap or new programmatic requests, initiatives, or directives.

Maintain accurate department billing processes for case management services.

Implements internal controls to confirm that work and production are consistent with regular policies, procedures, and practices

Conduct reviews of all billing to vouch for the quality of work performed and ensure that all rules of payment are followed.

Motivate staff, establish, and maintain a high energy, highly accountable, team approach to getting site work completed timely and in an atmosphere that is stimulating and allows for continued growth and development.

A Graduate degree in social work or related field, such as psychology, vocational rehabilitation, or occupational rehabilitation from an accredited institution, preferred. 

Minimum of 2 years supervisory experience in vocational rehabilitation services or an equivalent or an equivalent combination of related education and experience