Learning & Quality Manager

The upcoming Crowne Plaza & Holiday Inn Zirakpur marks an exciting new chapter in hospitality for the region. Strategically located along the Chandigarh–Ambala Highway, the cluster hotel will bring together 335 well-appointed rooms across two renowned brands — 149 rooms at Crowne Plaza and 186 rooms at Holiday Inn, Zirakpur. 

The cluster will offer a diverse range of F&B experiences, along with a swimming pool, fitness centre, spa, and extensive banqueting facilities, including approximately 1,00,000 sq. ft. of meeting and event space. With excellent connectivity to Chandigarh and key destinations across North India, it will be well-positioned to cater to business and leisure travelers, while offering versatile spaces for conferences, weddings, and social celebrations.

A little taste of your day-to-day:

 Every day is different, but you’ll mostly :

Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Guest HeartBeat scores, achievement of budget, etc 

Conducts/Drive Service Standard Audits and share feedback with department heads 

What We need from you:

● Bachelor’s degree or Diploma in Hotel Management. A post Graduation in Human Resource Management/ training is desirable. 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

● Great communication skills 

● You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

 IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.