If you were in the role now, here are some of the core activities you would be doing:

• Coordinate with cross-functional teams to gather requirements for new store openings
• Execute the detailed project plan for setup and configuration using an existing template and deployment, ensuring alignment with overall project timelines
• Procure necessary IT equipment, software, and licenses required for new store setups
• Configure and install IT infrastructure including network devices, POS systems, and other hardware as per company standards
• Set up and configure software applications, ensuring compatibility and integration with existing systems
• Collaborate with vendors and third-party service providers to ensure timely delivery and installation of IT components
• Conduct thorough testing of IT systems to identify and resolve any issues prior to store opening
• Provide technical support and troubleshooting assistance during the store opening phase in hyper-care mode
• Document IT setup processes, configurations, and troubleshooting steps for future reference
• Ensure compliance with company policies, procedures, and security standards throughout the new store opening process
• Evaluate and recommend improvements to IT setup procedures based on lessons learned from previous deployments
• Providing technical support for all Arc’teryx Retail users and systems
• Performing new user set-up for the windows and IOS systems
• Performing functional and user system testing on new hardware and software products

Here are some of the things you could be working on in the future:

• Testing and supporting the new technology and services coming to our retail stores
• Identifying the root cause of our Retail IT issues and suggesting proper solutions
• Assisting with Retail Technology Projects and deployment of new technology

Are you our next Retail Technology Support?

• You have 2-3 years of experience in a service desk role with a diploma in an IT related subject or equivalent business experience with appropriate certifications
• You are able to travel domestically and internationally as needed for new store openings
• You have excellent organizational and time management skills with the ability to multitask and prioritize workload effectively
• You have access to a car or reliable transportation and are able to travel to our local stores as required
• You have the ability to work, as required, after regular business hours and on weekends through an on-call rotation program to support our retail stores
• You have ability to troubleshoot issues remotely using provided tools and are familiar with remote support applications (ex. TeamViewer, LogMeIn)
• You have a strong understanding of retail point of sale systems, payment gateways, retail media systems
• You have a basic understanding of network related technologies and terminologies (switches, routers, etc.)
• You have a strong knowledge of hardware, OS and network implementation requirements, Microsoft Operating system (Windows Pro 10, 11), Office 365 and other application maintenance and support
• You have strong communication skills and the ability to effectively explain concepts and processes to end-users
• Experience with ITIL framework and ITSM methodologies is a plus
• You have the ability to create basic deployment project plans, track progress and complex deployment projects through to completion
• You consistently and properly document new processes and update existing documentation
• You are open and able to participate in a rotating on-call schedule for 24/7 support
• You are proactive in identifying the root cause of issues, seeking the best solutions with an unwavering commitment to do what is right
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• Your passion for your work is paralleled by your passion for getting outside and living it