Practice Leader
Network Services, Professional Services
Posted on 3/27/2024
Cloudflare

1,001-5,000 employees

Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Consumer Software
Hardware

Company Stage

Series E

Total Funding

$354.3M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

9%

1 year growth

20%

2 year growth

46%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
JIRA
Marketing
CategoriesNew
Growth & Marketing
Requirements
  • Bachelor's degree in Business, Information Technology, or a related field.
  • Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
  • Strong understanding of the professional services landscape, including both internal and partner-provided services.
  • Excellent Prior work experience as a Product Manager, Practice Manager
  • Knowledge and familiarity with the Software Development Life Cycle
  • Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
  • Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
  • Proven ability to effectively interact with and influence senior executives and team members
  • Communication, negotiation, and interpersonal skills.
  • Experienced in giving and receiving constructive feedback
  • Ability to thrive in a fast-paced, unpredictable environment
  • Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
  • Experience with Jira and Salesforce (or similar CRM tool) is a plus.
  • Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.
  • Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.
Responsibilities
  • Act as a product manager of professional services specifically in: Network Services
  • Prioritizes and executes on building offerings based on alignment with strategic vision.
  • Review information gathered by PS Leaders and Implementation Managers to understand offering value propositions.
  • Execute on building PS offerings based on direction from Leadership.
  • Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
  • Leads effort to create and maintain selling and delivery enablement.
  • Creates service offerings that are in-line with quick wins.
  • Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, etc.
  • Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
  • Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
  • Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.