Full-Time
Specialty Healthcare Coordinator
PDS Health
Integrated healthcare support company
Compensation Overview
$18 - $25.50/hr
Menifee, CA, USA
In Person
Travel might be required between offices.
Bachelor's
 Administrative & Executive Assistance (2) |
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- High School Diploma or general education degree (GED).
- Travel might be required between offices.
- Knowledge of office practices, technology applications, and patient insurances.
- Ability to work independently as well as part of a team.
- Ability to multitask effectively without compromising work quality.
- Ability to handle and maintain extreme confidentiality of patient records.
- Ability to work in a fast-paced environment.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to start treatment diagnosed by the Specialist.
- Achieve proficiency in the PDS system and tools to assist patients in making appropriate decisions for their needs.
- Prioritize specialty coordination and consultation and serve as the subject matter expert for treatment plans that include specialty treatment.
- Manage Specialists’ schedules proactively to keep them full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
- Act as a liaison for office and specialty teams by facilitating communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care, including scheduling follow-up appointments with specialty, general practice, and hygiene teams.
- Use available financial options to give patients choices for starting dentistry within their budgets.
- Professionally address common patient objections to starting treatment before specialty appointments.
- Obtain necessary insurance pre-authorizations before treatment when required.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand specialty goals and metrics, including reports used to track key metrics and patient care.
- Support the PDS Brand by making decisions consistent with the PDS Brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
- Prior coursework or on-the-job training in dentistry, insurance, or business.
- Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritizing daily results.
- Patient advocacy demonstrated through flexibility, empathy, passion, and ethical conduct.
- Process-focused and data-driven approach with strong organization, structure, and knowledge of operational processes and computer proficiency.
- Financial acumen, including understanding profit drivers, using metrics to manage, and building team members’ financial understanding.
- Influencing ability through active listening and observation and creating a mutually beneficial need for change.
- Excellent interpersonal, oral, and written communication skills.
- Organization and attention to detail.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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