Front Office Specialist

Pay Range:$25.00 - $31.88 This position functions as the receptionist in the SEARHC (SouthEast Alaska Regional Health Consortium) Executive Office Building and provides support for the front-end staff and Patient Experience department. This assistance includes organization, analysis, and project support along with clerical duties including answering and directing phone calls, receiving and distributing mail and packages. This position interacts with the general public, staff, and management. This position is crucial as it creates positive and welcoming first impressions for public, staff and management.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

• M-F 7:30am - 5:00pm

Key Essential Functions and Accountabilities of the Job

• Provides project assistance as assigned including organization, projects, analysis, performing complex searches, and problem solving. 

• Provides high level administrative/clerical support to the System Director of Patient Experience including scheduling, arranging travel, memo writing, word processing, creating spreadsheets and presentations, scanning, faxing, and filing. 

• Office management including ordering office supplies, greeting guests, placing, and receiving calls. Must be able to multitask and be organized.

• May provide support to Patient Experience functions with various electronic systems for reporting and policy management.

• May assist with processing Healing Hand Foundation applications.

• Schedules conference rooms and prepare and post daily conference room schedules.

• Other duties as assigned. 

Additional Details:

Education, Certifications, and Licenses Required

• High School diploma or GED

• Valid Driver’s License

Experience Required

• Three years of office or administration assistant experience. 

Knowledge of

• Customer service concepts

• General medical terms

• Privacy rules and regulations

• Knowledge of customs and values of Alaska Native people

• Knowledge of local and regional community resources sand how to access them.

Skills in

• Effective oral and written communications.

Ability to

• Ability to understand and carry out written & oral instructions.

• Ability to display a strong interpersonal demeanor

• Ability to pay meticulous attention to detail.  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. 

• Ability to have a sense of courteousness and respect when working with staff and patients. 

• Ability to work independently or as a team member 

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!