Client Digital Experience Manager

Where you will work: This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

The contributions you will make:  This position is responsible for executing client experience strategies that drive engagement and satisfaction across the organization's client digital platforms. The incumbent plays a key role in aligning client experience activities with business objectives through team management and client analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve operational goals and enhance the client's journey through the organization's digital offerings.

A typical day: 

• Supports the brand; aligns with the vision, mission, and values of the organization.
• Hires, develops, motivates, coaches, evaluates, trains, and rewards team members.
• Provides clear and timely communication and feedback on expectations and goals.
• Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
• Assists in defining team’s goals and monitors progress toward objectives.
• Builds and develops a team, fostering a culture of learning and improvement.
• Provides coaching and mentorship to team members, supporting career development paths and growth opportunities.
• Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms.
• Supports the team committed to transforming the client engagement model, fostering innovation and improvement.
• Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence.
• Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction.
• Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions.
• Collaborates with leadership to ensure alignment between digital product strategy and business strategy.
• Partners with Engineering, Operations, and Marketing to ensure smooth product execution.
• Facilitates cross-functional collaboration to align product teams with business stakeholders.
• Advocates for a client-centric approach within the organization.
• Guides business technology and business teams on product adoption and optimization strategies.
• Communicates program status, risks, and outcomes to stakeholders.
• Facilitates cross-functional collaboration and decision-making processes.
• Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams.

The skills and experience we prefer you have: 

• Bachelor’s degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience.
• Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products.
• Minimum of 3 years of leadership and management experience, preferred.
• Experience in regulated industries (banking, finance, etc.), preferred.
• Experience in leading agile transformations.
• Solid experience in technical and business domains.
• Solid experience with agile planning and tracking tools (e.g., Azure DevOps).
• Knowledge of lean portfolio management practices.
• Ability to build effective partnerships with technology, business units, and external vendors.
• Strong communication and leadership skills, with the ability to influence stakeholders and foster collaboration.
• Understanding of DevOps practices and software architecture.
• Experience with client satisfaction and engagement metric improvements.
• Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
• Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
• Skill in developing and maintaining interpersonal relationships.
• Strong problem solving, decision making and organizational skills.
• Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.
• Attention to detail and accuracy.
• Valid driver's license.

#IND100

How we will take care of you:

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.