Multinational Producing Office Manager

Join us as a Multinational Producing Office Manager – Captives & Global fronting within our Multinational Service Delivery team to take your career to the next level with a global market leader.

Multinational

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

How you will create an impact:

This is an exciting role where you will be responsible for the overall management and performance of the segmented portfolio of Complex Clients & Programs, including Captives & Global Fronting.  The portfolio contains some of our most complex accounts that have agreed KPI’s and bespoke service agreements.

Some of the key responsibilities include:

• Lead a team of Global Fronting and Multinational Client Executives and Senior Client Coordinators, fostering an environment where employees can grow and maximize their talent including appropriate training, career development, and succession planning.
• Engage and partner with internal and external stakeholders to promote AIG Multinational’s segmented value proposition to assigned MN segment, aligned with the MN end to end process and business model, product strategies and appetite, and the client’s needs. 
• Ensure the team effectively manages the design, development and execution of targeted multinational programs (including captive fronting and indemnity programs), delivering within target service delivery standards and/or program specific SLAs.
• Support the Head of Multinational - UK, to expand AIG MN’s presence across AIG UK and in the UK market by optimizing alignment, integration, adoption and execution of AIG’s global multinational strategies, business plans, operating model and segmented value propositions.
• Manage the UK MN PO assigned portfolio of Tier 1 Multinational clients and stakeholder relationships, including relevant client & broker relationships in close collaboration with Client & Broker Engagement colleagues.
• Oversee all pre and post bind activities on assigned portfolio and embed core principles of the end-to-end (E2E) process.
• Internally, be an expert on captive fronting and multinational business including program design, structuring, regulation, and the Multinational end-to-end process. 
• Support the adoption & execution of the multinational business model (including E2E Processes) and promotion of the segmented multinational Value Propositions
• Drive the profitable growth and manage the servicing of the Tier 1 portfolio in alignment with the Target Operation Model (TOM), ensuring adherence to our global fronting underwriting, credit, pricing, reinsurance, and legal practices.
• Drive the profitable growth of the segmented Tier 1 multinational portfolio through pipeline management and development & execution of specific UK Tier 1 global fronting and multinational sales, marketing, and communications strategies. 
• Ensure that all service level standards and performance metrics are met on the assigned portfolio and improve multinational client experience.
• Manage and be accountable for all compliance elements of assigned portfolio of global fronting programs.
• Ensure the team adhere to Multinational audit and controls procedures and global fronting underwriting guidelines.
• Support Legal Counsel and Credit Risk Officers securing the requirements until these are satisfied.
• Support ERM and the Credit Risk Officers in the storage/release of security instruments. 
• Oversee review of all collateral run off requests for UK.
• Support the execution of the Multinational strategy across the team’s assigned portfolio and prospects/pipeline and establish and execute a regular cadence of communication with key stakeholders in product and distribution.
• Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG’s global fronted multinational business.
• Provide support to multinational growth strategies, business development, thought leadership and training as appropriate.
• Support the Multinational transformation agenda and own agreed deliverables for UK Multinational. 

What you’ll need to succeed:

• Strong people leader with the ability to attract, engage, retain and develop a high performing team
• Insurance experience in a client & broker facing role
• Client focused with significant experience dealing with senior client personnel, risk managers and client board level representatives as well as senior colleagues, including Executive Leadership.
• Strong technical knowledge of multinational programs with an in depth knowledge of territorial issues and the systems and processes that support multinational business.
• Captive Reinsurance/ Global Fronting experience required
• Ability to handle multiple priorities, organize work and meet tight deadlines and service standards.
• Ability to identify operational improvements and gain technical knowledge and experience to carry out those improvements.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

UW - UnderwritingAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd