Full-Time

Customer Success Specialist

Confirmed live in the last 24 hours

Togetherwork

Togetherwork

201-500 employees

Integrated software and financial solutions for communities

Enterprise Software
Fintech

Compensation Overview

$50k - $55kAnnually

+ Discretionary Bonuses + Long Term Incentives

Junior, Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Hubspot
Data Analysis

You match the following Togetherwork's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • 2 years of experience in customer success, support, implementations or account management roles.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Familiarity with data analysis and reporting tools.
  • Experience with HubSpot and Monday.com is a plus
Responsibilities
  • Proactively engage with customers post-sale through app delivery and product adoption. Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
  • Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.
  • Conduct tailored training sessions and webinars, guiding customers on effective platform usage.
  • Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption.
  • Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.
  • Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.
  • Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback.
Desired Qualifications
  • Experience with HubSpot and Monday.com is a plus

Togetherwork provides integrated software and financial solutions designed for community-based organizations such as associations, membership groups, studios, pet care services, educational programs, and camps. The company offers a software-as-a-service (SaaS) platform that includes management software, communication tools, and online platforms to help these organizations streamline their operations and improve efficiency. Togetherwork's tools assist with tasks like fee collection, payment processing, and financial management, allowing organizations to focus on their community engagement. Unlike many competitors, Togetherwork specifically targets community-focused organizations, providing tailored solutions that empower them to enhance member engagement and achieve better financial control. The company's goal is to leverage community connections to foster collective growth and success, ensuring that organizations have the resources they need to thrive.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Columbus, Ohio

Founded

2015

Growth & Insights
Headcount

6 month growth

13%

1 year growth

13%

2 year growth

13%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic investments from Park Square and GI Partners fuel growth and innovation.
  • Rising demand for digital payment solutions boosts Togetherwork's market potential.
  • Expansion into pet care services aligns with market growth trends.

What critics are saying

  • Integration challenges with acquisitions like Petexec may cause operational inefficiencies.
  • Reliance on strategic investments may pressure Togetherwork to meet aggressive growth targets.
  • Intensifying competition in the SaaS market could erode Togetherwork's market share.

What makes Togetherwork unique

  • Togetherwork offers integrated software and financial solutions for community-based organizations.
  • The company specializes in SaaS tools for fee collection and payment processing.
  • Togetherwork's acquisitions expand its reach in niche markets like pet care and dance studios.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Pet Insurance

Wellness Program

Mental Health Support

Employee Assistance Program