Residential Customer Care Specialist

Are you interested in working in a growing industry?  Increased demand for smart home security has opened a brand-new opportunity at Guardian for a Customer Care Specialist like you.  

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.

What’s In It For You:
Attractive compensation package
Comprehensive benefit package starting day 1
Opportunity to grow within the company
 

Position Summary:
If you’re passionate about delivering an amazing customer experience this is an opportunity to advance your career and be the voice of our company.

Based within a dynamic team environment you will provide support to our national customer base by offering innovative solutions to a variety of direct calls, confident with the knowledge of having access to intelligent support applications and armed with the skills gained from an intuitive training and development program.

What You’ll Be Doing:
Our Customer Service Reps provide Guardian customers with a positive experience by efficiently processing calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios
Customer Service Reps provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits
Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations
Present, promote and upsell products/services to existing and prospective customers

What You’ll Need:
Call center experience – It’s preferred, but not essential if you can demonstrate amazing customer service skills…tell us your story, we want to hear!
Technology savvy – Know how to navigate computer-based applications, demonstrating an accurate typing speed of 35-words per minute. Experience with Microsoft office
Positive Communicators – Enjoy what you do and let the world know it!
Soft skills competency – Friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty. Independent thinking and multitasker
High School Diploma or equivalent
This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen