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Program Manager
Field Service
Posted on 11/23/2022
San Francisco, CA, USA
Experience Level
Desired Skills
  • Bachelor's degree in business, engineering or a related field
  • 4+ years of professional work experience in product/av operations, management consulting, rideshare, mobility sectors
  • 2+ years of experience in project management
  • Proficiency in Excel and/or Google Sheets
  • Experience defining overall project plans, timelines and milestones
  • Ability to communicate clear outputs and status updates, while influencing cross-functional partners
  • Willingness to go above and beyond to fulfill the company's mission
  • Ensure the highest consideration and standards for Safety are incorporated into everything related to the program
  • Establish clear Field Service program landmarks and timelines across all markets
  • Update and present status updates to senior leadership (VP+) on a regular cadence and ad hoc as needed for project input, risks and achievements
  • Refine ongoing training requirements; work with training partners to ensure progress against updated requirements
  • Observe and sync with Field Service leadership in the field (including at night) at reasonable intervals to ensure first-hand feedback loops
  • Write and revise Standard Operating Procedures; review on regular basis as new information becomes available through operational learning
  • Build and cultivate relationships with 3rd party vendors and providers as needed (contingent workforce, towing service providers, etc.)
  • Coordinate with relevant partners across Ops, Eng, Product, IT and other functional areas to influence and ensure milestone completion on time
  • Proactively determine next set of Field Service priorities, tooling and platform support to allow driverless operations to continue scaling
Desired Qualifications
  • Experience with Project Management tools, to include GANTT charts, etc
  • Experience with defining and managing projects in safety critical operations in technology or automotive industries

1,001-5,000 employees

Self-driving car service
Company Overview
Cruise's is building self-driving vehicles to improve life in our cities. The company makes autonomous, sustainable, self-driving EVs.
  • Flexible vacation
  • Paid holidays
  • Paid parental leave
  • Fertility & family expansion benefits
  • 401k matching program
  • Monthly social events
  • Community volunteering programs
  • Healthy meals & snacks for onsite employees
  • Quarterly offsites & working retreats
  • Monthly wellness stipend
  • Mental health support
  • Professional development programs
  • On-site gym in SF HQ
  • Commuter benefits for onsite employees
  • Medical, dental & vision coverage
Company Core Values
  • Stay safe
  • Stay focused
  • Own it
  • Seek truth
  • Work together
  • Be humble