Full-Time

Collections Specialist

Bilingual

Posted on 1/21/2025

TrueML

TrueML

51-200 employees

Fintech solutions for debt collection and management

Fintech
Financial Services

Compensation Overview

$21Hourly

+ Monthly Performance Bonuses

Entry, Junior

Lenexa, KS, USA

This is an onsite role.

Category
Risk Management
Finance & Banking
Required Skills
Customer Service

You match the following TrueML's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High school diploma or GED required.
  • Professional communication and interpersonal skills.
  • Attention to detail and critical thinking.
  • Skilled in problem-solving, negotiating, and resolving conflicts.
  • Commitment to providing best-in-class customer service.
  • Ability to work in a fast-paced and changing environment.
Responsibilities
  • Provide exceptional customer service.
  • Guide and motivate customers through the collections process.
  • Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.
  • Meet key performance indicators as outlined by management.
  • Meet expected quality and compliance standards.
Desired Qualifications
  • Call Center experience preferred.

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform for debt collection that uses intelligent technology to improve recovery rates while ensuring a positive experience for users. TrueML also offers True Life Solutions, which includes consumer tools like Engage, a communication platform that connects consumers with debt collectors and creditors to facilitate debt management. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its services, aiming to make financial solutions accessible to everyone. The company's goal is to transform the financial landscape by providing technology that supports individuals in managing their financial health.

Company Size

51-200

Company Stage

N/A

Total Funding

$199.9M

Headquarters

Lenexa, Kansas

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Retain product recovered $375 million in past-due balances since January 2023.
  • Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.
  • Retain reduces operational costs by automating delinquency communications, increasing efficiency.

What critics are saying

  • Emerging fintech startups may erode TrueML's market share with similar solutions.
  • Consumer privacy regulations like GDPR could impact TrueML's operations significantly.
  • Economic downturns may challenge TrueML's ability to recover debts effectively.

What makes TrueML unique

  • TrueML uses machine learning to personalize debt collection outreach across digital channels.
  • TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.
  • True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

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Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Company News

Crowdfund Insider
Sep 20th, 2023
Trueml Products, A Fintech Developing Intelligent, Digital Communication Tools To Handle Delinquencies, Reports Key Milestone

TrueML Products, a Fintech company developing products that enable intelligent, digital communication, announced that clients have used Retain, the company’s flagship product, to drive engagement since January with more than 1 million delinquent customers that enabled recovery of $375 million in past-due balances.Total dollars collected on the Retain product “exceed $1 billion.” Retain is a scalable, client-branded digital engagement tool powered by “an optimization engine to automate clients’ digital communications and help boost customer engagement.”Retain uses a patented decision engine and engagement data “from individual interactions to optimize communication delivery and support clients’ communication efforts.”The product offers email and SMS deliverability that “enables businesses to improve communications at scale, preserve customer relationships, and maintain compliance with built-in technology that ensures the client-specified regulatory requirements are met no matter where customers are located.”Naama Bloom, General Manager at TrueML Products, said:“In today’s challenging economic landscape, more businesses are experiencing difficulty engaging with delinquent customers, and Retain helps them improve their connection rates with those customers in order to maintain relationships and get them back on track. Managing customer communications at scale can be challenging and expensive, but using Retain allows our clients to automate delinquency communications on digital channels, leading to increased customer engagement and subsequent repayment while reducing operational costs.”Retain prioritizes customer engagement and preference “with digital communications and intelligent, optimized timing and channel selection that is critical to preserving customer relationships, like the lender-borrower relationship.”Companies use Retain to “engage users more effectively and efficiently with a digital-first approach and can reduce the need for expensive headcount to contact customers or scale operations, freeing up resources for productive inbound operations as needed.”Clients have reported four times increased agent efficiency, “up to a 75 percent reduction in full-time employees needed for customer communications, and a 13 percent overall decrease in cost to recover while using Retain for digital delivery.”

Crowdfund Insider
Jan 16th, 2023
Fintech Firm Trueml Appoints Thomas Overton As Chief Technology Officer

One True Holding Company d/b/a/ TrueML, a financial technology software company developing machine learning-driven products that enable intelligent, digital communication in the financial services space, announced that Thomas Overton will “join as Chief Technology Officer.”. TrueML develops software using patented machine learning technology “to create a digital-first process that aligns with consumer communication preferences.” As a mission-driven company, TrueML aims “to bring solutions to the marketplace that redefine how creditors and consumers engage in debt collection.”. TrueML’s mission is “supported by data scientists, financial services industry experts and customer experience enthusiasts collectively building technology to serve people in a digital-first way by recognizing their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.”

INACTIVE